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Business Profile

Carpet and Rug Cleaners

Stanley Steemer Carpet Cleaner

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

This profile includes complaints for Stanley Steemer Carpet Cleaner's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Service was done on November 13, 2024, duct cleaning. According to their video on their website they would come in a big truck with a large vacuum system. They showed up in a smaller truck with a portable vacuum unit. In their video it states that portable can not get the job done. That is why they use the large trucks. I asked to see the container that was to be used for collection of the duct debris. They never showed it to me. I asked when the job was done if I could see what they collected. I was told the truck was locked up and I couldn't see it. They told me that they charge an extra $20 for each duct over 12. They counted 22 ducts, 10 over. So they added $200 to the bill. After they left I felt that they just stole $699 from me. I counted the ducts and there was only 20. I called the office and told them that I wasn't happy with the service and that they over charged me $40 for 2 ducts that didn't exist. They said they would send out a management person to check it out. A total of three showed up and insured me that the job was done good. They also recounted the ducts, three times, and came up with 20. I had to call the office again to ask about a refund for the $40 over payment. They said they would check into it. A couple days later I get a call and they said "the check is in the mail". That was a couple weeks ago. Still no refund. I still feel that I was taken advantage of and knowingly over charged me.

    Stanley Steemer Carpet Cleaner is NOT a BBB Accredited Business.

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