Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on nov. 17 23, i ordered 2 sets of bed sheets that were advertised as being cal king size, 18 inches deep corner pockets and sidewalls. i also ordered 2 sets of extra pillow cases to match the sheets. i received these orders on nov. 25 and 29, and put them in my closet for use on next change. when i tried to use the sheets, i discovered they were not the advertised 18 inches, but in fact, fully stretched, were barley **** inches. they do not fit on my 15 inch thick mattress. i ordered these specifically because they were advertised as being 18 inch. plus, when i opened the second set of blue pillow cases, i discovered they were a different color blue. not a shade lighter or darker, but a completely different color. almost purple. the company has been completely unresponsive. it has been 8 days since i brought this to their attention and i have had no response. i want these people to refund the ****** dollars i wasted on their fraud. i included a screenshot of the product description from their website where you can clearly see the the 18 inch claim. i have pictures of the actual sheets as well, but they will not upload here. i am happy to send to an email address you provide.

  Business Response

  Date: 01/20/2024

  We have responded through email several times. We are not receiving responses back. We have told the customer that we will provide a refund. It sounds like it's possible that the items he received have a manufacturing defect. This is the only issue like this that we're aware of.

  Customer Answer

  Date: 01/22/2024

   I am rejecting this response because:

   the business sent me 1 email, with a return form, i did not receive that form until 1/11/24 and they want me to pay for return shipping AND a 15% "restocking" fee. that was the only offer made. and i did reply to that, that "i do not feel i should be charged in any way for this mistake." i ordered in good faith, and paid in full upfront. if i got "defective" products, i am fully willing to have them exchange the products with me if they are AS ADVERTISED 18 or more inches deep; and then i will return these at my expense. OR, if the company will send me a prepaid shipping label, and guarantee a full $160.00 refund, i will ship the products within hours of receiving the label. they have been packaged and ready to ship since 1/1/24. it has been the company that has dragged this out. 

   

  
  

• Initial Complaint

  Date:04/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent to my email a promotion for bed sheets. Buy 2 sets of ************************ and get a third for only $10.00. So I took them up on the offer and ordered 2 sets of split Cal king ************************ on June 14, 2022. I received the 2 sets of the sheets and was very satisfied with them. I don't remember exactly when I received them, however, I do remember thinking that I better order my third set for $10. before the offer runs out, so I ordered the third set for $10.00 and received them. Then thinking that I don't need them right away, I put them in my linen closet. More recently I decided to start using the third set of sheets and was taking them out of the package and put them on the bed. So.o nice were the sheets. I placed the 2 bottom sheets on the mattresses and then the pillow cases and every thing was fine until I took the top sheet out of the package and it had several cuts in it, as if it was the package on the top of the box and got sliced when opening the box. Well, I realize that it has been some time since I ordered the sheets, I hadn't taken them out to use them until recently. But now I can't use them without a top sheet. I would just like a top sheet to somewhat match the rest of the set so that I can use them, or refund me my $10.00 because they are of no use to me except as rags.

  Customer Answer

  Date: 05/05/2023

  Would like to have you know that this issue has been resolved.  Thank you for your assistance.

  ***************************

• Initial Complaint

  Date:02/20/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sheets are defective and poor quality. They tore after being on my mattress for a week. I ordered the split top king size. I've been given the run around. I've emailed a few different people who keep passing the buck. This company doesn't want to resolve the issue by either sending me another set or reimburse me. Terrible customer service. I've never dealt with anything like this. That just goes to show you what type of people you are dealing with. I even sent a picture of the very large tear.

  Business Response

  Date: 02/22/2023

  We are sorry for any issues that you encountered.  We have a very liberal RETURN/EXCHANGE policy.  Please return all pieces and packaging with 30 days for a refund and or exchange of your choice. 

  Customer Answer

  Date: 02/22/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you. Unfortunately I threw the torn sheets away.  I sent two pictures proving they were greatly torn and did not anticipate having to return them.

  in an earlier e-mail I had received from "the sheet lady" her response was it had been over the 30 days since I purchased the sheets on Jan. 6th. I didn't even receive them until Jan. 16th.

  If you are willing to send a set without me returning the original back as they are in the landfill by now I would greatly appreciate it. It can be the same as I had originally ordered. 

  THANK YOU FOR DOING THE RIGHT THING

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of bedsheets for my dad for a Christmas present on 11-29-22. I paid ***** for them. I had ordered these early as they were a Christmas present and I wanted to make sure he got them in time. They came in a reasonable amount of time. He lives out of town so it was 12-27-22 before we were able to give them to him. Then he developed health issues and ended up moving to ******* (I live in *************) to stay the winter with my sister. He left ************* on 12-29-22. During this time is when he decided that we should return the sheet set. I contacted the company to see about a return via email on 12-30-22. I was told they had a 30 day return policy and would not accept them. I explained the situation and still they didnt care. They stated the policy was on their website. I didnt see it until this time. I emailed them once more explaining I would be contacting the BBB; I immediately got a phone call from ***** who gave me instructions how to process a return and the required paperwork. I completed the paperwork and sent the package back as shed directed. Today 1-12-23 I got a phone call from ***** stating shed received my package and would not process the return. She stated shed do an exchange or I could pay $15 to ship it back. I paid $8+ to ship them back, why would I pay $15 to get them sent back?? I again explained the prior conversation with her; I was told I was mistaken and mustve called the wrong number?? She was very rude and condescending; I hung up on her and proceeded with this complaint. The sheets were still sealed when I shipped them back to them via ****

  Business Response

  Date: 01/20/2023

  Customer called and spoke with ***** *.  ***** ** explained that the sale was past the 30 day time frame for returns.  But, she also said that as this appeared to be a family emergency that she would allow the customer to exchange the sheets for a size and color of her choice with no further charge including FREE return shipping.  Customer started to yell, scream and use vulgar language at which time, Sandy E. terminated the call.  We are still ready to exchange the sheet set for a size and color of the customers choice but we will not be subject to her yelling and vulgar language.