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Business Profile

Motorcycle Dealers

Maxim Powersports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped off my can-am Spyder the first week of May 2023 had a ABS light flashing and needed o-ring changed. I Called 1 month later person got very snippy say they didn't have time to look at it yet they would call me when looked at. I called in July found out they had a death in the shop so I thought I would give them some time to hire a replacement. I went into the shop in August and found out that no one even looked at my bike. The person said he would get right on it and he would call me with a estimate and he did he also said my battery was dead and need a new one after setting in shop for 3 months now it's the end of November and still have not repaired my bike and not been called back it's been over 6 months.

    Business Response

    Date: 11/27/2023

    Maxim Power Sports would like to sincerely apologize for this matter. At no pint do we ever want our clients to be delayed in the use and pleasure of their unit. We had the passing of our long time Service Manager. The person who took over we found was not able to provide the level of service either Maxim or our customers expect. Unfortunately many jobs did not get the attention they needed this being one. We removed the employee who was unable to execute the job, we have recently replaced them. We have been getting to all of the jobs as quickly as we can. 

    We ran into an issue with *****'s unit as the first part we received for one of the problems was bad from the manufacture. We had to start a case with them which we did on 10/31/23. We just received the replacement part last week. The unit should be competed today 11/27/23. 

    Customer Answer

    Date: 11/27/2023

     I am rejecting this response because:
    I am charged for a new battery my old battery was perfectly good when I took in for repair but due to the shops neglect and let it set without a battery charger for several months it went dead. I was told that my bike could not even  be analyzed without a new battery.

    Business Response

    Date: 11/28/2023

    The General Manager **** called ***** yesterday afternoon to speak with her about the battery. There was no answer so he left a message for her to call so he could tell her we would cover the battery. 

    Customer Answer

    Date: 11/28/2023

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you.

  • Initial Complaint

    Date:08/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called dealership service **** in April seeking to have my motorcycle (*****) looked at before summer gentleman stated he's about 10 days behind I can just drop & leave my bike. I told him I just wanted an oil change and inspection of brakes,etc.., he stated my bike was due for a recall, he offered a 2 hr inspection package so I made an appt for June 5th @9-10am. Dropped my bike off that morning and dealership has had it til this day over 2 months, I've called multiple times for updates, spoken with manager who never called me back, last I spoke with mechanic on July 27th stated he'll be done with my bike by end of the following week, I haven't heard from him to come pick up my bike.

    Business Response

    Date: 08/22/2023

    Maxim Power Sports would like to sincerely apologize to *******************************. This should have never happened, however, our long time Service Manager passed away this year and we have been working to train new personnel to replace this void and get our service department back to the level of service that our customers deserve and expect. We completed ******************** ***** and he picked up this am. 

     

     

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