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Business Profile

Seafood

Lowcountry Merrillville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Seafood.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear LowCountry Management,Today, my family and I dined at your Merrillville, ******* location and unfortunately experienced extremely unsanitary conditions that ruined our visit.While seated and waiting for our food, we were swarmed by flies. Within two minutes of our meal arriving, a fly landed directly in one of the dishes. We immediately alerted the person we believed to be the manager, who asked what we would like to do. She then stated she needed to get her actual manager to address the issue and potentially compensate us. We waited approximately 10 minutes before anyone returned, and it took nearly 20 minutes before the actual manager finally approached **** which time we had already relocated to a different area of the restaurant. Shockingly, as the manager was speaking with us, a gnat was visibly crawling across the table.While we were eventually compensated for the one contaminated meal, the entire dining experience was compromised. The presence of flies and gnats while food was being served constitutes a serious health and sanitation concern. According to the ********************************** (410 IAC 7-24), food establishments must be free of pests and insects, which includes controlling the presence of rodents, insects, and other vermin (Sec. 112 & 431). Serving food in an environment infested with flies and gnats is a direct violation of these health codes.Additionally, when we opted to take our meals to go, our food was not properly packaged and we had to request basic items like bags and utensils ourselves. At that point, the quality and safety of our meals were already in question.While we appreciated the partial compensation, we firmly believe we should have been fully compensated for all meals given the unsanitary conditions and overall disruption of our dining experience. The owner responded I was a problem and refund. Not realizing I was in the email. Ignoring the sanitation issues. I want an apology and problem fixed

Lowcountry Merrillville is NOT a BBB Accredited Business.

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