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Business Profile

Storage

StorSafe of Merrillville

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 07/21/23, I moved in my unit at the Merrillville location with the quote of under 100 a month. I asked how much was their increase and the lady(I forgot her name) said no more than 5 to 10$. I told her great because the public storage I was moving from was increasing 50$ at a time. Well now I'm facing the same thing because between then and today I've had almost 4 increases which truly unfair for someone that just moved into you facility less than SIX MONTHS. I tried talking to management there but it's to no avail. ****** is absurb!

    Customer Answer

    Date: 01/23/2024

    This is the facility that holds my storage unit. My apologies to the ********* location.

    ******************************************;

    Merrillville, ******* 46410

    Unit 208.

    Business Response

    Date: 02/23/2024

    This customer was contacted today by phone by *********************** the district manager for this ******* region. She is renting a 10 x 20 storage unit that normally rents for over $200 a month and she is only paying $156 a month in rent. When she first rented with us back in July 2023 the rate was $120 per month. She received a promotional discount of three months at 50%. This is a month-to-month contract and typically rent increases can occur to try and recoup expenses for landlord and tried to raise the rate to standard market rates overtime. The customer understands this and did not realize how big of a unit she was renting or how much it was discounted. The district manager gave her his cell phone number to call her anytime and she was satisfied. She said the matter is resolved. 

StorSafe of Merrillville is NOT a BBB Accredited Business.

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