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Business Profile

Surgeons

Northern Indiana Neurological Institute

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 1/9/23 Amount **************** $80 What The Business Committed To Provide You: A Neurological Eye exam What The Nature Of The Dispute Is: I feel they are balance billing Whether or Not The Business Has Tried To Resolve This Problem: No, and I gave them a week to do so Account # with Office: ****** Amount Disputed $179.40 Details: I am writing to dispute a bill I have received from The Neurological Institute Special Centers in ****************. I had an appointment on 1/9/23 with ***********************. Before I could even MAKE this appointment, his office required my insurance information and the request for the appointment from my Neuro Surgeon at *********************. The reason I was told insurance was needed ahead, they wanted to make sure I was covered. I was called back later and told ***************** is in network with my insurance and I would owe the copay of $80 when I came in. When I arrived for my appointment, I paid the $80, went through the exam and that was it. Per Indiana Law, if a Dr is in network they are not supposed to do balance billing after accepting my copay. At first I was sent a $500 bill, but then got this latest bill for $179.40 and have been sent a bill for $179.40 multiple times. I reached out to their office 6/13/23, waited a week, but have not heard back. I am hoping that using the BBB will get this bill wiped out, but if they do not respond my next stop will be the Indiana ************************ and I will report them for balance billing, which is against the law if I am in network and a copay is taken

  • Initial Complaint

    Date:03/14/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Medical services were rendered May and June of 2021. The first billing statement was received within the last 6 months. Numerous attempts have been made to contact them regarding this matter. I want to inquire as to why it took so long to bill me. It was well over a year since I received the services and am now being informed that my account is "SERIOUSLY PAST DUE" and to contact "THE OFFICE AT ************ TO AVOID FURTHER COLLECTION ACTION." This number had been contacted and numerous voicemails have been left requesting a call back with zero follow through on their end.

Northern Indiana Neurological Institute is NOT a BBB Accredited Business.

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