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Business Profile

Electric Supplies

Wireless Toybox

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My autistic son took his ipod to this store to have a new battery installed as the other no longer worked.that was in FEBRUARY. After checking 6 weeks later per store policy,they were unable to find his ipod. When they finally DID contact us in JUNE, the ipod they attempted to give us did not belong to us.we gave them time to continue to look for the ipod, only to get a voice mail saying they still havent located it, and was just told that they will give me a 100 dollar credit toward an electronics repair, instead of replacing the ipod they LOST.This feels like theft,losing what my autistic kid valued most,and attempting to give a discount on a service they want to charge for. The ipod was discontinued,therefore they are no longer available. A coupon is NOT a fair exchange.

    Business Response

    Date: 08/17/2022

    I received this complaint letter through the US postal service yesterday August 15, and I would like to inform you that the issue has been resolved and the customer picked up their ipod touch from our store on July 26th. I am not sure if the customer updated the complaint by informing you of the same. For the record I would like to narrate my side of the story to avoid any misunderstandings. 

    The customer, *****************************, had come to our store back in February ************************************************************* charging port as it was unresponsive. The repair job  was quoted either $60 or $100 based on which part needed to be replaced. The customer was informed that the repair job can take upto four weeks as there was a global storage of the parts. We informed the customer in April about the continued unavailability of the part, and he asked us to hold on to the device till the part became available. In May, the ipod touch got discontinued as a result, while waiting for the customer to pick up their ipod, we sent it to our warehouse to avoid misplacing it.  In June, the customer did come to retrieve the device and because of the confusion in the color description of the device, the customer was handed the wrong device. We kept updating the customer periodically about the status of our search in our warehouse and it was during one such instance the customer asked what would be the compensation if the device isn't found. It was then when the customer was offered $100 compensation in cash, check or store credit towards any other product or repair service. The customer was informed that this compensation offer wasn't the only offer, and was asked what he felt was a just compensation as replacing it for another ipod device was not possible since it was discontinued. We still kept insisting that we will look for the device and we were able to retrieve the device from the warehouse. The device was placed in the "waiting for parts" section instead of "waiting to be picked up".  ***************** was promptly informed about the ipod being found and on July 26, he came to our store to pick up his device.

     

    I would request you to please update and close this complaint as we were able to return the customer their device. Please let me know if there is anything else needed. 

     

    Thank you,

    *************************

Wireless Toybox is NOT a BBB Accredited Business.

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