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Business Profile

Hospital

St. Joseph Regional Medical Center, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for St. Joseph Regional Medical Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

St. Joseph Regional Medical Center, Inc. has 3 locations, listed below.

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    • St. Joseph Regional Medical Center, Inc.

      5215 Holy Cross Parkway Mishawaka, IN 46545

    • St. Joseph Regional Medical Center, Inc.

      3606 E Jefferson Blvd South Bend, IN 46615

    • St. Joseph Regional Medical Center, Inc.

      1820 44th Street SE Grand Rapids, MI 49508

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a liver biopsy done at the hospital on May 10, ****************************************** which I was a subject. The hospital mistakenly submitted charges for the procedure to my insurance company, causing a series of invoices, ********, requests for payment, copayment, etc., that are inaccurate. The procedure was funded and paid for my a third party, not my insurance. I have requested correction five times since May, but bills keep arriving.

      Business Response

      Date: 07/08/2024

      Trinity ****** strives to provide the most accurate billing information for our services. We do not publicly comment on any individual complaints to ensure patient privacy.  Any concerns related to Trinity ****** billing should be directed to ************ for confidential support. 

      Customer Answer

      Date: 07/08/2024

       I am rejecting this response because I have personally requested a correction of the billing error five times in the past 2 months, all to no avail. The mistake is theirs, starting with having first submitted a claim to my insurance company even after I told them that I was a part of a research study. 

      Moreover, I have indicated waiving my privacy rights here so their automated, impersonal response is unacceptable. Were they interested in resolving the matter, they would have contacted me. Very unprofessional for a ******** hospital and a big disappointment.


    • Initial Complaint

      Date:10/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a Echocardiogram at St. Joseph Hospital (aka ******* ******* on April 20, 2022 to monitor my heart because I receive infusions of Herceptin. I received an estimate of $2,191.59 both before the procedure and on day of the procedure and paid for it in full. On April 23, I received a bill for an additional $717.71. I made numerous calls to the billing company, ******* ****** and the hospital. I even went to the hospital in person, but they said that there was no one there that could help me. So I filed a complaint with the No Surprises Act website on June 8, 2022. On July 7, a determination was made in my favor that I would owe no additional money to ******* ******, and they should reimburse me for the $25 fee that I paid when I filed the complaint. (See following document.) I thought that would be the end of it, but, despite continued calls and follow-**** the bill was turned over to collections. I received a bill from *********** a debt collector in August. I contacted *********** explaining the situation. I also filed another complaint with the NoSurprises Act and the Consumer ************************** but I guess I am going to have to pay the additional money, even though the No Surprises Act said that I wouldn't. It seems strange that the hospital can just ignore the laws passed by Congress.

      Business Response

      Date: 10/31/2022

      ******* ****** strives to provide the most accurate billing information for our services.  We do not publicly comment on any individual complaints to ensure patient privacy.  Any concerns related to ******* ****** billing should be directed to ************** for confidential support. 

      Customer Answer

      Date: 11/01/2022

       I am rejecting this response because:
      It dodges the complaint, the issue, and the law.  Does or does not St. Joseph Regional Medical Center have to abide by the No Surprises Act?  I have called and discussed this many times with the billing department to no avail.  

    St. Joseph Regional Medical Center, Inc. is NOT a BBB Accredited Business.

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