Complaints

This profile includes complaints for Lippert Components Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lippert Components Inc.

  408 S Byrkit St Mishawaka, IN 46544-3012

• 

  Lippert Components Inc.

  1207 Eisenhower Drive Goshen, IN 46526

• 

  Lippert Components Inc.

  1724 Eisenhower Drive Goshen, IN 46526

• 

  Lippert Components Inc.

  1902 West Sample St South Bend, IN 46619

• 

  Lippert Components Inc.

  4100 Edison Lakes Pkwy Ste 320 Mishawaka, IN 46545

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The frame of my Airstream travel trailer was damaged by an object in the road. My insurance company, ***********, refused to replace the whole frame. Instead, they reached out to Lippert, the manufacturer of the frame and tongue of my unit, who told the insurance company that they could cut off the tongue and weld a new tongue on. I contested this option, from an insurance perspective, because I suspected that it would damage the value of my unit AND not be able to be performed in a clean way. However, Lippert assured me, in writing, that the repairs would be done in a way that "meets or exceeds original production standards" and ********* assured me that there would be no visible evidence from the exterior of the repair. Lippert came to the ********* factory service center to perform the repair. The new tongue was welded on, but as part of the repair, has jagged and broken wooden shims, spacing gaps between the tongue and the underbody, and paint overspray all over the exterior and unrelated metal components on my $170k Airstream travel trailer. Unfortunately, this greatly damages my ability to resell. The suggested correction is to apply harsh chemicals to the exposed metal under my camper and scrub off the paint. This, according to every reputable source, will create propensity to corrosion in the future. I have reached out to Lippert, including the CEO, ***** Lippert, and - once I mentioned damage to my unit - all contact from Lippert immediately ceased. This was over one week ago. I have emailed all parties at Lippert multiple times, with no response. Radio silence, since the moment I mentioned loss of. value to my unit and the inability to fix it without creating further damage down the road. Lippert can either replace my unit for me, or erase the bill due for this sloppy work and deliver me an updated invoice with all charges comped.

  Business Response

  Date: 05/20/2025

  Mr. *******,

  I have reached out to our service team and have been advised that someone will be reaching out to you soon.

  *** *******
  Consumer Affairs Specialist
  LIPPERT
  *************
  ******************************

  Customer Answer

  Date: 05/20/2025

   I am rejecting this response because:
  
  I do not need a generic response from the service team.   Lippert has strategically ceased communications with me 8 days ago.  I need one of the pertinent individuals to respond to the issue at hand.   ****** *******, ***** Lippert, ****** ******* or ***** *******.

  Business Response

  Date: 05/20/2025

  Mr. *******,

  Good afternoon.  As previously mentioned, someone from our service team will be reaching out soon.  ****, ****** and ***** are all part of our service team.  

  *** *******
  Consumer Affairs Specialist
  LIPPERT
  *************
  ******************************

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a travel trailer with a Furrion refrigerator. A couple of months ago the compressor started making a loud noise when running. Through process of elimination we thought it might be overheating and put a fan so that it blew on the compressor. This situation happened again and again. Without going into all the boring details we were able to mitigate the situation when it occurred. Now it is doing the loud sound when the sun isn't hitting that side of the ** or when it isn't hot inside. I contacted the company since the fridge is still under warranty. I was told that they do not pay for service calls or for the problem to be diagnosed. I would have to pay those amounts myself. They only pay if the fridge needs to be replaced since just the compressor can't be replaced. It is under warranty so the diagnostics and service call would fall under the warranty if the fridge is malfunctioning. The noise is very loud and obnoxious. Putting the fan on it helps cool it down but it now doing it when it is cool in the house. Having a fan on when it isn't warm in here is ridiculous. We have to put on sweatshirts or cover up with a blanket. I want them to honor the warranty.

  Business Response

  Date: 05/16/2025

  Good day and thank you for making us aware of this concern that you are experiencing with your refrigerator. Looking into this case, I understand that you are within warranty, and we do want to make sure your refrigerator is operating as it should be. The warranty we have is with the *** manufacturer, so I highly recommend that you contact them and take directions on what they request in the next steps. That typically will be to take your unit to a dealer for a full diagnostic review. I see that you are waiting for information that our internal customer service team has promised to send to you. I have got with that team and that information has now been sent as of this morning. Please review so we can continue to document this issue correctly and please reach out to your manufacturer to let them advise you of the next steps. Have a wonderful day!

  Customer Answer

  Date: 05/19/2025

   I am rejecting this response because: This refrigerator is under warranty. It has been in use for 7 months. I am not paying to have someone come out and look at it. Or take it to an RV repair shop. We are traveling which means we would have to get a hotel while it is being looked at. This is a common problem with your units. Many, many people on RV forums have the same issue that we have. You need to stand behind the product and the measly 1 year warranty. The email that I received also told me that I needed to contact the company that manufactures the compressor. They told me that it is in your fridge and that I need to deal with your company. I am so tired of the run around.
  
  
  

  Business Response

  Date: 05/19/2025

  Good day and while we understand this is very frustrating, and we are taking your concern seriously. From what I see in the case, we need to properly diagnose what the issue is, to serve you properly. The team thats working on your case has sent you an email. Once you return that information requested, that starts the process to begin getting our team armed with the correct diagnosing steps to walk through the issue with you. We are here to help, and youre connected to the correct group. If you could so kindly respond to that internal email, the team will be glad to continue to help resolve this matter with you. 

  Customer Answer

  Date: 05/20/2025

   I am rejecting this response because: Once again I would have to pay for the diagnostics. The appliance is still under warranty. Best Buy diagnoses a computer under warranty at no charge. My car dealer diagnoses my vehicle at no charge because it is under warranty. Your company needs to stand behind the appliances that you manufacture and sell to the ** companies. You refuse to do that because your product is inferior. Many, many people have this same issue with these refrigerators. It is clearly a design flaw that we then have to pay for. Or absorb the cost of putting in a new one when they break. We are currently traveling. To get it looked at would require us to remove all the food from the fridge/freezer, take it to the repair shop and pay for a hotel. Unacceptable. It would be cheaper to buy a regular fridge from Lowes. We paid for this refrigerator with the cost of our new **. You need to honor your very minimal warranty and pay for the diagnostics. There is no way that we can do the diagnostics without paying someone to do it.
  
  
  

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lippert agreed to pay for repairs that were caused by a failure of their axle covered under warranty. I provided the receipt provided by the vendor. Lippert made excuse after excuse for not paying me. Can't reimburse for repairs unless they were paid for with a credit card, when the vendor did not accept credit cards. Unable to contact the vendor. Not anything under my control. Just more excuses.

  Business Response

  Date: 03/20/2025

  Mr. *********,
  
  Good morning.  Thank you for reaching out to Lippert Components. I have reviewed your case (*******) and see that you are requesting reimbursement in the amount of $195.00 for a fender repair that was damaged due to a concern with one of our components (axle). After further review of this matter, I see that the receipt provided is in question.  I would like to share that Lippert Components is a publicly traded company.  With that being said, when audited, Lippert must prove that all of our Is are dotted and Ts are crossed.  In this case, its noted that the receipt for payment/reimbursement could not be verified, phone number provided for the individual who supposedly made said repairs was not a good working number, Lippert was not able to verify repair made, thus the denial of the reimbursement. 
  
  Lippert would also like to share that Lippert takes pride with the customer service experience that we provide.  Its upsetting reading the case notes,listening to call recordings, and see that our agents were verbally abused and called all sorts of vulgar names.  We understand your frustration and request going forward that such language not be used when speaking with our agents, it will make our handling of the case much smoother. 
  
  As you have stated, our agent did agree to assist with payment and requested that a receipt showing repairs were made and paid in full be sent for review.  The receipt provided does not meet the requirements needed in order to reimburse you.  If you should have any additional questions, please feel free to reach out.  I can be reached at ************ Opt 0 and ask for me or anyone on our Consumer Affairs team.  

  Sincerely,

  *** *******
  Consumer Affairs Specialist
  LIPPERT
  **************
  ******************************

  
  

  Customer Answer

  Date: 03/23/2025

   I am rejecting this response because:
  
  It is just another lame excuse for not resolving the problem. I did everything that you asked of me, but you moved the goal. And that is not fair to ask me to meet standards that I was never informed about or asked to meet.

  Business Response

  Date: 03/24/2025

  Dear Mr. ****************** afternoon.  To proceed with the payment for the fender repair, we need to verify the information provided on the receipt/invoice totaling $195.00. Unfortunately, our attempt to contact ****** ******* at the number listed *************) was unsuccessful, as the number appears to be non-working.

  Could you kindly provide an updated or alternate contact number so that we can verify the necessary details and resolve this matter?
  Thank you for your assistance, and we look forward to your prompt response.

  *** *******
  Consumer Affairs Specialist
  LIPPERT
  **************
  ******************************

  Customer Answer

  Date: 03/25/2025

   Better Business Bureau:
  Lippert has been in contact with me and is working to resolve the problem. I am satisfied with their efforts to date and am looking forward to being reimbursed in ***** days and putting this matter behind me.

  
  

  Thank you.

   

  *** *********

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted a representative from the company to order some replacement parts for my RV camper. I needed a part for the refrigerator and one for the toilet. Because I live in *********** the company had to confirm with their warehouse if and how they would ship to ***********. After more than a week went by I called in and asked them to ship it to my mother who lives in the states in ** because it was a matter of urgency. My unit is a short term rental unit and I had to keep it unavailable for booking until I resolved the issue with the toilet at least, which was a significant leak from the damaged valve. After receiving the part, my mother then shipped it to me at a cost of $33 and was able to provide a tracking number. Since I was able to confirm I would receive the part in time, I reopened my unit and it was very quickly booked for the day the part was set to arrive and the following two days. Upon receiving the part it was immediately apparent that it was the wrong part. At this point it was too late to cancel the upcoming bookings and it would be impossible for me to receive the correct part in time. Having no options I tried fixing the valve as best as I could and providing towels to minimize the disruption to the guests. However, despite best efforts the floors to the bathroom and outside of it were pretty much ruined. I called this company simply to request that the correct part be sent and that I be given a credit or refund for the incorrect one sent to me. I could not have possibly imagined a more rude response. Two different **** proceeded to call me a liar and insinuate that I was trying to scam them for the $16.50 the part was worth. They confirmed that they don't even sell the part I needed and that if I wanted a refund I would have to ship the part they sent back at my own expense and incur a 20% restocking fee. Now I no longer want a refund just for the part. I insist on a refund for all shipping expenses incurred, as well as the damage to my unit.

  Business Response

  Date: 02/27/2025

  Hello. Thank you for letting us know of your concerns. I have thoroughly examined your items. While I understand this must be frustrating for you, I have reviewed all communication on this concern and there has not been anyone speaking of you as a liar or insinuating that you are at fault in this matter. Our team reported back all they simply could see, and we did not mean to make you feel like you were being dishonest. We could clearly see that we shipped the toilet valve but were not seeing where any determination was made on what toilet you have as our team regularly does that with customers. I do see where on our end,we did send a toilet valve that now, you and we realize that is not the correct valve for your toilet since your toilet is not a Lippert toilet at all. So therefore,we should have reviewed with you together, this deeper to understand what brand toilet you do have currently installed on your unit. I also see we did ship your refrigerator fan assembly and I'm hoping that is working well for you. Reviewing this overall, there were a lot of different parts being requested by you to our teams agents, in a very short time, and that caused some transferring to different teams so that can be why there was some confusion for both parties on what was being discussed, needed and ordered. Moving on to what we can do, we can reimburse you for the toilet valve and the shipping of that valve. We cannot reimburse you for anything else at this time as this was not the correct part and since the unit was installed and used,any subsequent damage to the unit flooring, we cannot accept responsibility of that either. We do not need the shipped valve returned at all to not incur any other costs for you. The valve cost of $16.95 and shipping cost of $10.40 I can reimburse back to you for a total of $27.35. 
  

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lippert now owns Furrion, the brand of camera ****************** for RV's. The rear backup camera had gone out on our 2021 Durango Gold 5th wheel trailer. I contacted Lippert for support. They did respond asking whether or not a Blue Light was visible on the camera when powered up. I responded there was no light present. The company, which actively sells ********, responded back that I need to find it through a 3rd party as they do not sell the product. So, rather than replace the unit, even at a reduced price, they (the owner of the product line) told me to seek 3rd party support. If they actually do not carry the product, but are selling it, they should try to help out those that have their product and not blow off the customer

  Business Response

  Date: 02/21/2025

  Good morning. Thank you for letting us know of your concern. I'll be looking into your case in our system to understand this fully from all the details gathered to this point. I appreciate you taking the time to let us know of your concern. I will be back in touch soon. 

  Business Response

  Date: 02/21/2025

  Good morning, sir. ***** here and I was sent your complaint from the Better Business Bureau. 
  
  Looking deeper into this case, I do want to add to what the agent was trying to explain but feel that wasnt expanded on in the agents original response to you.
  
  The camera system that you have, the Vision S, is now being replaced with the Vision S+ and they are not backward compatible. Our inventory is just now hitting empty on the Vision S so we dont have that available anymore to sell. Weve ran out of inventory of it. That is the only reason they were trying to direct you to a 3rd party vendor if you wanted to keep the camera version that works with the rest of your Vision S items. 
  
  So therefore, I reached out to the supervisor to see if there is anything else we can do for you in your situation. The supervisor over that team is currently looking into your case to provide you with options. I understand your concern and now have a non-working rear camera so they are going to see what options we have, and they will be in touch with you directly to further discuss. 
  
  ***** ******
  Consumer Affairs Specialist
  Lippert
  ************
  ******************************
  

• Initial Complaint

  Date:01/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2023 RV with Lippert axles installed. The weld broke in motion and almost created an accident. This is a very important safety issue for the public and occupants, or anyone carrying their axle products.We contacted Lippert and they denied the claim. The have a 6 year warranty on their product. In our email corresponding their response to decline their warranty is because we fixed the broken axle on the side of the road. Here is their response. "It is company policy to not pay for any modifications of our axles, even if that modification is a temporary repair. Due to that, we will have to stand with our denial."Unfortunately we had to pay for a welder to re-weld the axle so we could be out of danger. The idea of a a repair being consider a modification is not logical. If a lug nut fall of a tire you replace the lug nut. Its not a modification. Date of the incident was 12/29/24 We are seeking reimbursement for the repair.

  Business Response

  Date: 01/07/2025

  Mr. *****,

  Good afternoon.  Thank you for reaching out to Lippert Components Inc. and sharing your concern.  I want to share that your concern has been shared with the appropriate team, and someone will be reaching out to you soon to discuss this matter.  Please let me know if you should have any additional questions.  I can be reached at *************************.  

  *** *******
  Consumer Affairs Specialist
  LIPPERT
  **************
  ******************************
  

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/11/24 while camping I noticed a suspension spring had broken on our travel trailer. I was able to get the trailer to Crystal ******* for repairs however they were unable to make the repairs until 8/29 I gave them the extended warranty information from ********* which they attempted to use however they were told to contact the manufacturer because the springs were still under warranty through them. I paid Crystal ******* $1,040.99 in order to get the trailer back to use it. I contacted Lippert and per their request I sent the portion of the spring that I was able to get from the repair facility for warranty. Upon examination Lippert determined there were no defects to the spring and they would not cover it under warranty. I then referred to ********* to seek reimbursement however they will not cover it because it is still under the 5 year warranty from Lippert. Lippert is saying they will not cover it because the spring was found not to be defective yet it failed which is a defect. I appealed their decision and it was still denied. I do have the email thread from them as well. I do not know how they were able to test the spring as I was only able to send a portion of the spring and not the piece that had broken off.

  Business Response

  Date: 12/09/2024

  Hello and thank you for letting us know of this concern. I'll review your case in our records on this and will get back to you very soon. 

  Customer Answer

  Date: 12/09/2024

   I am rejecting this response because:

  I understand the business is reviewing this. I am awaiting thier response

  **** ********* 12/9/24
  
  

  
  

  Business Response

  Date: 12/09/2024

  Good day again. After having this information, and the photos provided, reviewed by our engineering group, this denial still stands,but heres why.
  
  All leaves of the springs are designed to touch and support the spring above it. There is evidence in the photos you provided that the bottom 3rd leaf there is a gap between leaves 2 and 3. That is typically from an impact or something that overstressed the spring material causing the 3rd leaf to yield and flatten out a bit which then doesnt support the 2nd leaf as it should. With the 3rd leaf not helping support the load like it should more stress is put on the top leaf right at the end of that 2nd leaf. I think that could have led to why it the fractured in that spot. Our testing is of hardness to know if the material is made to the correct hardness which gives the material strength. That test came back as passing that the spring itself is meeting the requirements of the engineering specification.
  
  So, the top leaf or the eye leaf fractured. Looks like a fatigue fracture which is the ***** part. It developed a crack in the leaf right above the end of that 2nd leaf and then propagated over time. The shinier metal would have been the last metal to hold on before it fractured all the way through.
  
  Conclusion would be the spring meet specs and nothing defective was discovered which is what our warranty covers. So, this was caused by some dynamic loading the spring saw while in service which is not covered by warranty.  

  Customer Answer

  Date: 12/09/2024

   I am rejecting this response because: You stated there was a fatigue fracture, this to me would indicate the problem. This trailer is 3 years with at most ***** miles on it. My wife and I are at the point of retirement and do not abuse our vehicles. We do not travel with water on board and the only item I have added was a sliding drawer in the front luggage area which added approximately 200# still well within the load capacity of the trailer. My extended warranty will not cover this because they state Lippert has a 5 year warranty on the springs. I am disappointed that I have to be placed in a position where the manufacturer will not cover something that I believe should be covered. 
  
  
  

  Business Response

  Date: 12/09/2024

  Good afternoon. While we do fully believe this is the result of some sort of impact that caused this, whether that is known to you or not,heres what were willing to offer to come to a resolution for both parties. In essence wed like to split that bill with you 50%. So, Im offering a one-time good will gesture of reimbursement back to you 50% of what you paid out of pocket. That max total would be $520.50. This will also go along with a general release that would need to be signed and returned before we could move forward with payment. If you find this acceptable, please let me know and Ill move forward with having a release drawn up to be emailed you separately from here to your email on file. 

  Customer Answer

  Date: 12/09/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

  To Lippert Industries, Thank you so much for your response and your willingness to reimburse half of the cost of the spring replacement. This is more than fair. Please send your release. I look forward to hearing from you.

  Thanks again 

  **** *********

• Initial Complaint

  Date:11/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for part #******* Pad, classic Manual Foot PC Black at the beginning of November, 2024. I received a *** Ex envelope that was empty. I contacted Lippert and was told the item was on back-order which I agreed to wait. Just a few days later I received a box sent **** with the wrong item enclosed. I contacted Lippert again but have had no response from them. I would like this resolved with either the correct part sent to me or a full refund.

  Business Response

  Date: 12/02/2024

  Good Morning 

  I hope you had  great Thanksgiving Holiday. I was able to locate your case and I am sorry that you did not receive a response to your last email. It appears that there was an issue with in our system that did not reopen your case when you replied. I have reopened your case and reached out to our online order team to get your situation resolved. Again I apologize for the issues with the order and the lack of response to your latest emails. Thanks for your patience as we work to rectify this situation. 

  Customer Answer

  Date: 12/05/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new RV which has a Lippert/Furrion dual AC system in it. The system does not and cannot function properly because of a design flaw. The room temperature sensors are located in the return air plenum instead of in the room. Both units work improperly and do not cool as designed. These units need the sensors relocated to the thermostats instead of in the plenums. Ive asked Lippert and Furrion about this and they say it works as they designed it. It will not operate correctly unless these HVAC 101 designs are fixed.

  Business Response

  Date: 11/07/2024

  Customer feedback is important to our continued product improvement thanks for reaching out on this matter. I understand your concerns with he system. The Furrion system that you have is designed like a high end residential and commercial HVAC system with the room temperature sensors for cooling mode within the return air path. This type of setup operates best with the fans running constantly, utilizing this recommended operation allows the ** to maintain a more consistent temperature throughout the ** and operate more efficiently. This is even more critical to operate with the fans running constantly on a multi-unit ac setup with connected duct work like you have on your **. The noise from running the fans constantly can be problematic for some customers. There are aftermarket products that can help without modification to the unit so there is no risk of affecting any warranty. ********** is one such products.
  I will caution you that any product advertised as a temp sensor relocation kit, is not supplied or endorsed by Lippert/Furrion and are a modification to the unit. Modifications could affect warranty coverage. 
  In your case you reference that when running the fans constantly, the compressors seem to short cycle. This symptom would not be caused by the room sensor location but rather an improperly installed system where cold air is leaking across that duct divider. Please provide photos of the duct divider and make sure that everything is installed and sealed properly.
  We do take customer feedback seriously in continuing product improvement. Based on feedback we have received the next version of controls will have room temperature detection moved for all modes to the thermostat.These new version controls will be backwards compatible and existing systems can be upgraded once the new controls are available for purchase. The cost to go to the new version controls will not be covered as a warranty item as the current controls do operate as they are designed to.

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new toy hauler camper from *************. Before the one year warranty I took the camper to **** to fix the defects that were discovered during the warranty period. One issue was a defect on the inside of the main door. **** agreed it needs to be fixed and is a factory defect. They submitted to the camper manufacturer, ******* River. F.R. forwarded to the door supplier, Lippert. Lippert denied the submittal. I was advised by **** to contact ******* River, which I did. F.R. responded via email that Lippert claims from the pictures **** submitted show the door was hit with something and not a factory defect. I forwarded this email to ****. **** stated to me they disagree with this determination and they agree it is a factory defect. **** stated they resubmitted the warranty claim and again the issue was denied by Lippert. There are no marks on the door suggesting I somehow damaged the door. There is a screen door that is inside the damage and there is no damage to the screen door. It appears that Lippert simply doesn't want to fix a factory defect.

  Business Response

  Date: 10/23/2024

  Good morning, sir. **** be happy to assist and look into this matter further for you. **** email you separately so we can begin to review what has transpired to get us where we are at today with your issue. 

  Customer Answer

  Date: 10/28/2024

   I am rejecting this response because:  Lippert contacted me directly and stated the door would have been inspected before it left their factory and therefore they are not responsible.  Lippert states that the door was damaged by a heat source even though the door was no where close to a heat source after I took possession of the camper.  Lippert states this analysis was based on internal testing even though the defective door is not in their possession.  The Dealer took pictures and sent them to Lippert.  The dealer agrees that the door is defective and not damaged.  When the door defect was noted was after the camper had been in the mountains of ******* for a month where the high temperature was in the low 70s.  Lippert states that they use all the facts and evidence presented in the case and they determined that this is not a warrantable concern.  I gather from Lipperts statements that they do not warranty any of their products as stated because they may have inspected them prior to shipping.  One other statement Lippert made was they are not saying I caused the defect but it happened after it left their manufacturing plant.  This statement seems to try to shift blame to either the manufacturer of the camper or the camper dealer.  So rather than take responsibility for their defective door and replace the defective product Lippert points fingers at others to shift blame away from themselves. After stating they are not responsible they offered to give me a 20%discount on the materials to fix the door, cover the shipping costs but I would need to hire and pay someone to install the material on their defective product.  Lippert never followed up on this hollow gesture.  Lippert should replace the door at 100% their cost.
  
  
  

  Business Response

  Date: 10/29/2024

  Good morning,
  I apologize if it seemed like I was shifting blame; that was not my intention. My response is based strictly on the facts and evidence presented, as well as the testing already performed on the materials of our doors. At our manufacturing facility, we conduct various inspections on our products, including cosmetics, fit, form, and function. This is a standard practice across our company.
  I have received a quote, which required some time to source your location. This explains any perceived delay in our offer; it was not due to us ignoring you. Although we do not believe this is a manufacturing defect, I am still willing to offer you a full door, core, and outer frame with a 20% discount, and we will cover the shipping costs. Shipping can be expensive due to the size of the product. Initially, I was going to offer just the core, as it is easier to replace than the fully installed door. However, since this is a glass core door, we recommend replacing the entire door, so the quote is for the entire door.
  Please let me know your response either here or through our one-on-one email.
  Have a great day.

  Customer Answer

  Date: 11/02/2024

   I am rejecting this response because:  I appreciate Lippert's offer for me to replace a Lippert defective camper door with a 20% discount on the defective replacement part.  Lippert is blaming me for this defective product that the dealer we purchased the camper from confirms their belief that the door is defective and not caused by damage that I have done.  Note that originally Lippert stated the product was damaged by something running into the inside of the camper door.  They then changed their response to a mythical heat source caused the damage.  Nothing ran into the door nor was any heat source close to this door.  There is no guaranty that the replacement door would not also be defective and as we have found Lippert does not honor their stated factory warranty.    
  
  
  

  Business Response

  Date: 11/04/2024

  Hello and I'm sorry that you feel that this way. Lippert does honor our warranty for warrantable defects. I've covered with you before that we do not consider this a warrantable concern with the facts provided. We're still willing to proceed with the offer and will stand by for that decision to move forward with that or not. Have a wonderful day.