Complaints

This profile includes complaints for Edward's Heating & Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Edward's Heating & Cooling has 2 locations, listed below.

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  Edward's Heating & Cooling

  8835 State Road 60 W Mitchell, IN 47446-7547

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  Edward's Heating & Cooling

  216 S 7th Street Mitchell, IN 47446

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted ********************* on Christmas Eve re CO leak. and need **** He recommended hvac, electrical, water heater, chimney, and ******** need replaced in our home. My mother had just died and ***** had stroke with hospitalizations and rehab from Dec-March. Work was incomplete, shoddy, and unsafe to return home per gas leak and furnace was only part of hvac in place. Asked ***** Edwards of Edwards Heating and Cooling to look at house to evaluate work done and not done and safety of electrical work by ****. ***** Edwards inspected house with Officer **************************** ******** police officer with pictures taken and taped statement by ***** Edwards for officer. ***** agreed to repair, replace, and complete new hvac, water heater, electrical, ductwork for $32,000. I was told it was unsafe to remain in home per gas leak and furnace not working in winter. I had Centerpoint coverage to pay for gas line replacement which was a major leak from rusted pipe. Copy texted to ************* told to contact Centerpoint. Received bill for $752.61 regardless. I was told by ***** that we could return home on 5/10/23. The **** was blowing air under **********************, I was told by *************** Tech, it was normal. I asked why **** screws were missing, twisted, and hvav unit corners not matching letting air blow out.I texted pictures/notes to ***** on all concerns(cell ************). On 7/1/23 CA not cooling, told freon low 3 units replaced and billed $435 for a new system. Exhaust in attic found loose by cousin when insulating attic. Texted-**************rude and said we were lying. Did repair that evening. 8/4/23 texted ***** and called that fluid/freon leaking on floor/spitting out side of hvac. This poison leak in my house was not resolved! ***************** said they were told not to answer my calls and electrical not checked as agreed/ I was hard to please. I called HFI *************, fixed 8/31/23. They took hvac apart/replaced wrong parts/freon and gas leak for $2400. Pics taken.