Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been in the market to buy a new vehicle. A nurse at work told me I should try Hubbard in **********. Though he did say I should specifically ask for **** I went with who responded to email knowing that Id want to feel that the dealership was trustworthy no matter whom I spoke to. **** ******** is whom emailed me. I told him my situation well attempted to tell him on phone I did tell him responding back to his email. On the phone he was extremely rude Im a domestic abuse survivor with ptsd. Car buying as hard car buying as a woman ten times harder. He told me the paperwork of my trade deal is a lie when I offered to show him. I asked for ******** label factory invoice doc fees and fair deal out the door price. He sent me some of the window sticker along with written receipt that he claims **** 100 guarantee.. during the phone call I told him names of sales people whom would gladly speak to him as they was helping me get the car and price I was looking for. They knew why the money being spent in my hometown or surrounding was important they didnt have the color I wanted but was more then willing to help me get a vehicle at no charge to them. **** told me I didnt know how to email when he kept cutting me off I told him i explained everything to both his email responses and if he wanted he could go over them and call back if he was in that much of a hurry. I have phone records of well of getting off the phone seconds later he called back again professing I didnt know how to email cause he didnt receive anything then to top that off he said he never emailed me in the first place. Everything I said to him was a a lie to him. Everyone helping me was lying. He told me I dont know what you researched but it wasnt this car. He guaranteed **** approval of his what appeared to be receipt as I never got documents I asked for and said **** 100 percent guarantee. He then texted me like I was his ***** begging me to buy a vehicle which was for someone else he said

  Customer Answer

  Date: 10/21/2024

  I feel like it should be noted that the vehicle has been in our their lot for over a hundred days on top of it hasnt been saved on any car app along with its listed at 9 miles which means no one is coming in. The sales person from a different company who was helping me go over paperwork which was never given name is smile I know I spelled it wrong in my email.. though I get how car sales work this was extreme..I feel like specially cause of the text missed sent that this was solely because Im female. He was boreline abusive.