Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I searched the web for factory authorized ********* Appliance Repair. D&G Appliance Company was first on the search list. I called and Daniel C***** came that same day. He said I needed a new door seal. I gave him a check for the service call, inspection, and the funds to order the seal: total $698. He cashed my check immediately. Two weeks later he called to say the part was on backorder. Since then, all my attempts to reach him have been futile. I checked BBB only to find that he has scammed at least 12 others in this way. He lives in Indiana but does the work in Ohio so it's difficult to pursue him. He works out of a trailer park in in Moore's Hill Indiana, Zip Code 47032. He has changed his phone number. Beware when you call for FACTORY SERVICE. There are more Daniel C*****'s out there.

• Initial Complaint

  Date:11/15/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Showed up as a sub contractor for the original person contacted to fix my washer. He advised it Needed a motor, must pay for part. Venmo he had didn’t work. Wrote a check $360. To return on Friday. He cashed check same day. He did not return. Made multiple appts w me to return and always had an excuse. He is an approved pro on thumbtack and I also have requested they remove him from their list of approved pros. This man is a thief.
  11-2 confirmed for 1:00 with appliance doctor on thumbtack
  9:02 am. Received a thumbtack message from dewayne be here between 1 and 3
  1:11 Received call from ###-###-#### Be here around 2
  Arrived. We had another thumbtack contractor wrapping up a job. So husband took care of both of them
  The washer repair person said it was the motor. Needed to order motor and would be back to install on Friday.
  Wrote check #106 to Daniel c***** for $360 for motor
  Friday 11.4
  9:22 am. I thumbtack message appliance doctor. Confirming Friday appt
  9:52 response: yes, we have you down for today
  1:31 me. What is your eta
  1:37 trying to hurry up and finish Heading to you next. I’m sorry we are almost done
  1:41. Me. No problem
  Later that day I see the message for appliance doctor. This pro is no longer active on tt. I can’t message any longer
  Sat. 11.5
  2:43 missed call from # I received call from on 11.2
  7:41 I texted asking when he would be here
  10:05 response. Monday evening
  Monday 11.7
  1:06 when r u coming
  1:15 I am in Indianapolis I’ll let u know as soon as I’m done
  1:32. I explain I am feeling uneasy. He is no longer on tt
  1:37. Response. I am on tt told me all about the older lady in Indy
  I will always finish my job
  1:38 response. No matter what I make sure you’re done as fast as possible
  I tell him he’s not on tt and he responds w a screenshot of
  Daniel c*****. Tt profile
  1:44. I don’t know who you are
  1:49 response. Not sure why or who that it I never hea

• Initial Complaint

  Date:09/17/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called me and told me he was with a different company as a sub-contractor, told me he needed all money up front to order parts for my freezer and that that cost would include him returning to install freezer parts. Told me he would return the next Thursday when parts were received. He never returned-. He won’t answer my calls or my texts. i gave him 2 checks - 1 was post dated because I didn’t have enough money. He cashed both my checks. I think he turned off his phone. I need my money back so that I can get someone else to fix my free34. Do I need to file with the courthouse? I need help please!