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Business Profile

Heating and Air Conditioning

Always Affordable Air

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    American Home Shield arranged appointment for Always Affordable Air to come to my home to check my central air conditioning on June 23, 2022 without my consent. ***************************, the technician came to my home that day and accessed my AC. He told me that the motor in my AC needed to be replaced and that it would likely be Monday, June 27 when he would return to replace it. Since that day, I have only heard from Always Affordable Air one time. They told me that the job was pending approval from the warranty company. The young lady who I spoke to also told me that if American Home Shield says that they never received a work order that they are lying. I have called American Home Shield multiply times in the past 2 months only to be transferred to an agent who could not reach Affordable Air. I have called Always Affordable Air multiple times only to reach a voicemail and have my phone calls never returned. During the week of August 29, 2022 I received a survey from AHS stating that the job was completed which it has not been completed. I spoke with two agents from AHS who told me they were placing an urgent recall to Always Affordable Air which would prompt them to call me despite my objections to it. I insisted on speaking to a manager because of the lack of response from Always Affordable Air. This was Monday, August 29. Today is Wednesday, September ******************************************************** Always Affordable Air.

Always Affordable Air is NOT a BBB Accredited Business.

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