Reviews

This profile includes reviews for First Merchants Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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First Merchants Bank has 125 locations, listed below.

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  First Merchants Bank

  200 E Jackson St Muncie, IN 47305-2835

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  First Merchants Bank

  4621 Reed Rd Columbus, OH 43220-3042

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  First Merchants Bank

  6950 E Main St Reynoldsburg, OH 43068-2250

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  First Merchants Bank

  1616 E Dublin Granville Rd Columbus, OH 43229-3503

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  First Merchants Bank

  5090 N High St Columbus, OH 43214-1526

Review Details

• Review fromJan R

  Date: 07/18/2023

  1 star

  Jan R

  Date: 07/18/2023

  I was a trusted and valued customer at "The *************** which was purchased by First Merchants Bank. It is clear why the average score for this bank is 1 out of 5. They cannot seem to get anything right the first time, any time a wire instruction has to be followed it has to be cleared through *******, the tellers either lose or get re-issued passwords to get into the system and get frequently locked out. They just transferred my mortgage to another bank and I cannot make a payment to this new bank to save my life. If I could change to a different bank and maintain my interest rate I would be gone tomorrow. If they hired some capable people as cashiers rather than concentrating on diversity and whatever other criteria they use they might be able to improve but there is so much room for improvement that I doubt it will happen. Tried to get a loan for $30k against a $140k automobile which was REFUSED. Went to ****** ******** ************ and had my check in 15 minutes...

  First Merchants Bank

  Date: 07/21/2023

  ***, Thank you for letting us know. We're sorry to hear you had multiple experiences with our bank that clearly did not meet your expectations. We take customer service very seriously. Helping you to fix these issues is a priority to solve for you now. We want to help you by escalating this to a VP Market Leader to ensure you get priority service. Please know that we are committed to quickly making this right. Our Market Leader will attentively work with you to solve your issue. While this experience did not meet your expectations, please know we are committed to quickly making this right and attentively helping you prosper. Thank you for continuing to bank with us.

• Review fromDisgusted C

  Date: 07/14/2023

  1 star

  Disgusted C

  Date: 07/14/2023

  THE most horrific bank in the ** if not the entire world. Questionable banking practices, rude customer service people. This bank will take over your account and make you an indebted slave by constantly charging you and feeing you to death. You will be so frustrated you will cry after talking countless times to customer service and they talk over you, interrupt you and justify their abusive business practices by telling you its the banks policy.They charge $37.50 overdraft fees for business banking and $8 per day your account is in arrears because of the overdraft fees. Even when you opted out of these services. As a customer, There is just no way around this. You WILL end up paying the fees and handing over your hard earned money to this greedy corporation. It is just not worth hassle and total frustration. Bank here at your own risk. You have been warned.I promise you will regret it if you take the risk!!!!

  First Merchants Bank

  Date: 07/17/2023

  ****** - Thank you for letting us know. We're sorry to hear you had an experience that clearly did not meet your expectations. This is something we take very seriously. We want to help you by escalating this to a VP Market Leader to ensure you get priority service. Please know that we are committed to quickly making this right. Our Market Leader will attentively work with you to solve your issue.

• Review fromPatricia S

  Date: 05/20/2023

  1 star

  Patricia S

  Date: 05/20/2023

  Had a C of D that matured on ****-23. Called the Liberty, IN branch on **** to cash in this C of D. I now live in ** so we had to do paperwork via email. Received documents to be signed on 4-27-23. Emailed signed documents back on 4-28-23. Did not received my check until 5-20-23. TWENTY FOUR DAYS AFTER MY REQUEST TO CASH IT IN!!!!FYI. The check was dated 5-2-23. Envelope was postmarked 5-15-23. Envelope received 5-20-23. Glad I didn't need the money desperately. 24 days is ridiculously and unacceptable. TERRIBLE SERVICE

  First Merchants Bank

  Date: 05/31/2023

  Thank you for informing us about your experience with your matured CD. We strive to provide attentive service and understand your disappointment that the service you received did not meet your expectations. We apologize for the inconvenience and delay in getting your CD funds from Indiana to Texas. Thank you for making us aware of your experience.

• Review fromWilma D

  Date: 05/03/2023

  1 star

  Wilma D

  Date: 05/03/2023

  I closed my account 2 weeks ago,and they still haven't closed it. Poor customer service. Was assured matter was taken care of , but was not. Poor communication between staff and customers.

  First Merchants Bank

  Date: 05/04/2023

  *****,Thank you for letting us know. We're sorry to hear you had an experience that did not meet your expectations. We take customer service very seriously. Helping you to fix this issue is a priority to solve for you now. To further escalate this for priority service, please contact our ************* team to complete your account closure process. You can reach them by calling **************, emailing ************************************************************* or filling out the contact form on our website at ****************************************************************. While this experience did not meet your expectations, please know we are committed to quickly making this right. First Merchants Bank

• Review fromBrad K

  Date: 03/14/2023

  1 star

  Brad K

  Date: 03/14/2023

  Was with a ******** bank for 30 yrs. Then, First Merchants bought my bank and it was one problem after another. Then we were out of town and had problems and it got worse. They wouldnt give any help without stupid amounts of I.D. proof. I finally called the bank President and he did put someone on it. But problems persisted. We finally changed to *************** and its been a pleasant and a much better experience.

  First Merchants Bank

  Date: 03/17/2023

  ****, Thank you reaching out and sharing your frustration. We believe that this new partnership will provide customers with expanded services that will ultimately improve their lives -- like trust, wealth management, and insurance services. It's a lot of change - we know; however, we're still dedicated to providing you with the best possible offerings for your life. Were sorry to hear that you had issues as a result of the integration and ultimately decided to change to a new bank. If there's anything we can still assist you with please call our ************* team at **************.

• Review fromVivian M

  Date: 02/03/2023

  1 star

  Vivian M

  Date: 02/03/2023

  OMG!! My husband and I are senior citizens. Our mortgage loan was transferred from ************** in ********. The service was great with level one , never a problem with level one for over twenty years. My husband went to the bank to pay the loan (house payment) and was told we have a charge off and the loan was closed at First Merchants on ******** in ******** ********. After dealing with this we are still getting half information. We were told to continue making payments on this loan. One division in this bank does not know what the other is doing. This is the second month and no one knows who made this " horrible " mistake at your bank. My husband was told that I was deceased, so ridiculous. We are receiving letters from the insurance company that we are on the verge of being cancelled for none payment from First Merchants. Is there someone at First Merchants that can fix this mistake made by First Merchants. PLEASE HELP!!

  First Merchants Bank

  Date: 02/06/2023

  Vivian - Thank you for letting us know. We're sorry to hear you had a mortgage experience that clearly did not meet your expectations. This is something we take very seriously. We want to help you by escalating this to our President, Mortgage Banking to ensure you get priority service. Please provide us with good contact information (phone number) and a good time to reach you. You can provide this by calling 1.800.205.3464, emailing [email protected], or filling out the contact form on our website at https://www.firstmerchants.com/contact.

• Review fromJ. C.

  Date: 01/14/2023

  1 star

  J. C.

  Date: 01/14/2023

  I closed my business and then closed my account with First Merchants. The "manager" didn't close my account on December 17 2022 like instructed. Now almost a month later I am continually getting overdraft fees, etc. I have been in to the branch several times and called with no success on correcting this matter or getting returned calls. The last call I did actually get returned fees were reversed yet now accruing again because they still have not closed my account trying to lay blame on me when clearly by own admission on them, their own employee under the guise of their bank did not do his job thus causing the problem. We are pulling every single account from here as well as our work and business accounts and will steer everyone we can away from you. Customer service at its worse and blame placed on us when its your employees.

  First Merchants Bank

  Date: 02/03/2023

  First Merchants Bank takes employee and customer safety very seriously and we take every precaution necessary to protect both. Were sorry that you felt this way while you were employed with us. Please be assured that any concerns brought to our attention are addressed immediately.

  J. C.

  Date: 02/04/2023

  Are you serious? Do you even read these complaints? I was NOT an employee of yours. I WAS a customer. WAS and never again. This clearly shows that every complaint against you must be legit.

  First Merchants Bank

  Date: 02/06/2023

  Mr. Cook. Thank you for reaching out and alerting us to your situation. We profusely apologize for this response, which was an error on our part, and for the fact that you had multiple customer experiences that clearly did not meet your expectations. We know that is frustrating. Per your request and recent conversation, your accounts have been closed and this issue has been resolved to your satisfaction.

  First Merchants Bank

  Date: 02/06/2023

  Mr. Cook. Thank you for reaching out and alerting us to your situation. We profusely apologize for this response, which was an error on our part, and for the fact that you had an experience that clearly did not meet your expectations. We know that is frustrating. Per your request and recent conversation, your accounts have been closed and this issue has been resolved to your satisfaction.

• Review fromEileen B

  Date: 11/22/2022

  1 star

  Eileen B

  Date: 11/22/2022

  Very frustrating, When you call to ask a question on your business account you have to provide your drivers license number and information on a prior transaction. And I am calling from my phone number. Absurd. Bureaucracy carried to the ridiculous. Can't they look at caller ID or do a voice recognition.

  First Merchants Bank

  Date: 12/02/2022

  We apologize that you felt frustrated when calling the bank to ask a question regarding a business account. While the bank tries to make transactions efficient for customers, the bank also takes customer security and privacy very seriously. Because account information is private, all business customers must be fully verified by a variety of methods. This verification is uniformly done on all calls for business accounts and is in place to mitigate the risk to customers of fraudulent and any other unauthorized account access. According to the FBIs ************************** in 2020 there were about ****** fraud victims of spoofing scams who reported a monetary loss of more than $215 million. Fraudsters utilize a wide variety of techniques to gain unauthorized access to account information, including but not limited to tampering with caller ID and voice manipulation tactics. Their methods are constantly evolving, but so are First Merchants Bankss strategies to avoid their fraudulent activity. For this reason, it is important that the bank does not rely solely upon caller ID or voice recognition. Please know that the bank is constantly evaluating new methods to verify callers. Feedback like yours is greatly appreciated and helps the Bank to continue to protect all of our customers private information. Thank you.

• Review fromKimberly C

  Date: 11/09/2022

  1 star

  Kimberly C

  Date: 11/09/2022

  Horrible!!! The worst experience in my entire life This is in regards to the Home buyer program. I wish I would have saved myself from this horrible experience. I had the opportunity to work with both agents in charge of this program and they did a disservice to me and the company. Im worried about the safety of my information. I dont trust the integrity of the two loan officers over this program.

  First Merchants Bank

  Date: 11/17/2022

  Thank you for alerting us to your concerns regarding your recent experience with two of our Community Home Lending Officers. We apologize that you feel you didnt receive satisfactory service. After a thorough review, our records indicate some information contained in your complaint appears to be inconsistent with our internal findings. We hope to discuss these with you as our ultimate goal is to reconcile all of the facts pertinent to your concerns and come to a mutually satisfactory conclusion. To ensure customer financial privacy, the Bank will be reaching out to you personally to discuss this matter. While this experience did not meet your expectations, please know we are committed to quickly remedying this situation with you. Thank you for continuing to bank with us.

• Review fromRegina Y

  Date: 10/26/2022

  1 star

  Regina Y

  Date: 10/26/2022

  Worst bank EVER!!! Do not use this bank!! They been charged me a student $8 a day for overdraft that I didnt know was on there!!! Horrible! They do NOTHING to help their customers!! I will be closing my account with them ASAP!!!

  First Merchants Bank

  Date: 10/28/2022

  ****** - Thank you for alerting us to your situation so we can help you through this. We apologize that you didn't receive a satisfactory response to your request. Upon review, our records show some information that is inconsistent with your recap where we hope to discuss it with you as we help you. We do want to get all facts reconciled while helping you. To ensure customer financial privacy, the Bank will be reaching out to you personally to discuss your concerns. While this experience did not meet your expectations, please know we are committed to quickly making this right and attentively helping you prosper. Thank you for continuing to bank with us