Complaints

This profile includes complaints for Direct Structures Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Direct Structures Inc.

  4400 E. Centennial Ave Muncie, IN 47303-2604

  
• 

  Direct Structures Inc.

  PO Box 361 Muncie, IN 47308-0361

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over payment of a car port structure due to change of contract by company. Had spoke to ******* and **** for over 2 month with the remark of the check is in the mail started 11-3-2023.

  

  Business Response

  Date: 02/12/2024

  Copy of Original contract (copy attached) shows customer requested concrete anchors for her foundation.

  When Contractors go to job site to install carport they realised that it was ground/dirt  foundation so the concrete anchors they had for this customer per her order were not what she needed for her foundation type. Contractor had to go to a local hardware store and purchase (receipt attached) rebar anchors then they had to find a local welding shop so they could have nut head welded onto each rebar anchor, after that  they went back to jobsite to complete installation of carport.(copy attached of contractor invoice copy & survey).

  Customer requested that we mail her a updated invoice (copy attached) On that Invoice we made note to the fact that her wind warranty was made void because she did not have the proper mobile home anchors needed for her ground foundation.

  customer called office several time between Thanksgiving and Christmas holiday requesting a refund because we did not instal the concrete anchors. That request had to be put through to management to be approved and it was not until after our office came back from the  holidays on 1-4 that check #**** for $20 was issued and mailed to customer (copy of updated invoice attached)as you can see from receipt the rebar the contractor had to go buy was for $84.45 that did not even include contractor time, gas and welding fees, but the company agreed to just refund $20.00 so that the customer would be satisfied and stop calling every other day. We strive to provide the best customer service and workmanship possible.

  We do not see or understand why now the customer is requesting a full refund, she has a carport that has been installed since 11-1-2023 and it was installed to her satisfaction. 

  Please let me know if we need to provide anything else to respond to her complaint.

  Thank you,

  *************************

  Direct Structures 

  ************

   

  

  Business Response

  Date: 02/13/2024

  Copy of Original contract (copy attached) shows customer requested concrete anchors for her foundation.

  When Contractors go to job site to install carport they realised that it was ground/dirt  foundation so the concrete anchors they had for this customer per her order were not what she needed for her foundation type. Contractor had to go to a local hardware store and purchase (receipt attached) rebar anchors then they had to find a local welding shop so they could have nut head welded onto each rebar anchor, after that  they went back to jobsite to complete installation of carport.(copy attached of contractor invoice copy & survey).

  Customer requested that we mail her a updated invoice (copy attached) On that Invoice we made note to the fact that her wind warranty was made void because she did not have the proper mobile home anchors needed for her ground foundation.

  customer called office several time between Thanksgiving and Christmas holiday requesting a refund because we did not instal the concrete anchors. That request had to be put through to management to be approved and it was not until after our office came back from the  holidays on 1-4 that check #**** for $20 was issued and mailed to customer (copy of updated invoice attached)as you can see from receipt the rebar the contractor had to go buy was for $84.45 that did not even include contractor time, gas and welding fees, but the company agreed to just refund $20.00 so that the customer would be satisfied and stop calling every other day. We strive to provide the best customer service and workmanship possible.

  We do not see or understand why now the customer is requesting a full refund, she has a carport that has been installed since 11-1-2023 and it was installed to her satisfaction. 

  Please let me know if we need to provide anything else to respond to her complaint.

  Thank you,

  *************************

  Direct Structures 

  ************

  Customer Answer

  Date: 02/13/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *******************************