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Business Profile

Hotels

Quality Inn & Suites

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Quality Inn & Suites University Area
    **********************, 
    ******, IN, 47304mells like mold and the housekeeper said she cant get rid of the smell 6 room she clean but air didnt work the window opened but with no type of child lock I was afraid because I have ********** was almost 1am before we got into a room. To me I would be ashamed below is the case number with choice I can send picture but for the company right now Im not uploading them

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mom and I booked two rooms with double beds threw Booking.com for the hotel Quality Inn and Suites ******************************************* they only had one room with two beds ********** GM ****** offered to give us a refund and told us first to contact Booking to inform them we did at ************** they acted like they couldnt hear us .they hung up on us , put us on hold then hung up very unprofessional I informed the hotel they then informed us they wouldnt give us a refund .I then contacted the ****** police to get a police report made out long story short I do not recommend anyone use them this hotel and booking .com are a bunch of professional scammer. and we want our money back because they only provided us with one room

Quality Inn & Suites is NOT a BBB Accredited Business.

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