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Business Profile

Lawn Maintenance

Brooklawn Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Maintenance.

Complaints

This profile includes complaints for Brooklawn Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Brooklawn Services has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being charged for services. I did not request. They say that it was going to be done and I knew it because I had been notified. I did not know this I did not have that notification can. I dont know if they can prove that I got it or not Im being charged $87. I just want them to delete that thats it.

      Business Response

      Date: 07/09/2024

      Brooklawn completed a service for this customer. ********************** provided 2 notifications of the service before the service was performed. The customer acknowledged receiving the 2 notifications prior to the service but she did not contact Brooklawn to cancel or request the services not be performed. After Brooklawn performed the service, customer contacted ********************** to state she did not want the service. Brooklawn will absorb the cost of the service.

    • Initial Complaint

      Date:06/13/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Requested a service to be done (lawn aeration). Brooklawn sent a bill for the aeration but the aeration was never done. I let them know I have no issue paying for the service if they would aerate my lawn which was never done. They checked with their field advisor who said the service was done and required payment. I asked that someone come out and look at the lawn so they can confirm the service was not done but they didn't replay to my request. They sent me a letter stating I was going to be sent to collection for not paying for a service that was never done. I tried to reach out again to let them know I have no issue paying for the requested service if it actually gets done. Settlement amount was less than $200. Im requesting that the service get done or that I do not get charged for the service.

      Business Response

      Date: 07/20/2023

      In response to complaint ID ********, we mailed the attached letter to ***********************. It looks like the case has been closed, but we wanted to follow up with you on it.

       

      Thank you,

      *******

    Brooklawn Services is NOT a BBB Accredited Business.

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