We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Roto Rooter

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

This profile includes complaints for Roto Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Roto Rooter has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My kitchen sink was clogged & not draining. They snaked it and cleared the clog. They told me it's 100% satisfaction guarantee, so if I had any more issues with it to call them back. I paid them opon 1st. visit. Same issue 2ND time Roto rooter unclogged the sink 2nd time & charge me again, I paid the 2nd visit, & he looks under my home in crawspace & tells me my sewage line ****************** else. They did work & I paid in full over $7,000 . After they left my home i found all the trash & damages. They put a hole in my bathroom floor to run a tolite water line and left a big hole in my floor. They tore out all of my insulation under my house in the craw space, and left it a mess, They dug out parts of my foundation, and left it a mess. 1 of the male workers pushed the door open on the bathroom door while my teenage daughter was using the tolit. They smoked cigarettes on my property, throwing their cigarettes in my yard. Then 2 months after I paid them in full, I received bill in the mail from them for over $10,000. when they left they didn't clean anything up, I had trash bags all over my back yard they had left for me to clean up by myself. Then I got copys of my ************** bills from the city, & according to my bill there was never any leaks during those dates at all. They told me they were going to lay plastic in my crawlspace , to keep it dry and sealed of wetness but they didn't do it. Roto rooter forged printed my name on all the end of the documents & told me to sign it. The documents stated to initial a part about it being ok to spray sanitizers if needed, but the worker told me it wasn't needed to sanitize dirt and **** , and then they tell me they sprayed crawspace dirt anyway when it wasn't needed. Crawspace still unfinished with no plastic not being put down as they verbally told me they would. Sub pump gets ground water out of my crawspace everyday, which defeats the purpose of spraying & drying. I am not a satisfied customer. Work wasn't needed.

    Roto Rooter is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.