Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 15, 2023, I purchased, 3 Hour of House Cleaning with Two Cleaners from National Deep Cleaning Experts, via ******* for $163.00. I then received instructions to call National Deep Cleaning Experts at **************, to schedule. Upon calling I was told I would receive a call back from the person who handles ******* vouchers. I received a text message within the same hour from the same number I called above, from someone named ******, she took my ******* voucher number, address, and phone number and informed me that I would receive a call back with the scheduled date and time. I never received a call back so I continued to call and text over the weekend only to find that the number was either disconnected or had my number blocked. I then reached out to ******* for a resolution via email and chat from February ***** and they provided no help, only stating that the merchant reported that I redeemed the voucher and had service performed. I repeatedly denied having service performed or scheduled and requested a phone call from ******* but they either ignored my request or responded that there was nothing they can do and issued me a $10 voucher. I again called National Deep Cleaning Experts at the same number and this time from a different phone number and the call finally went through. I briefly spoke with. a woman that worked for the company who gave me no information. She said she was just a receptionist and didn't know anything. She said she would pass my information to her supervisor, whom she would only name "***", she refused to give me a phone number or email address. This company is using ******* to sell vouchers and take people money and then block their phone numbers. They use fake addresses as well and since my bad review on ******* I see other people with the same complaints and also on the company's ******** page as well. ******* should be held accountable as well.