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Business Profile

Newspaper

NWI Times

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying for months to cancel my NWI Times online newspaper subscriptions and when I call the customer service number it says they are having technical difficulties. I am being billed $24.99 a month and I have been trying to cancel for at least 6 months

  • Initial Complaint

    Date:07/11/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing this on behalf of my dad *******. My name is ********. I signed him up for the new mover deal for 26 weeks of 7 day delivery and paid $58.99 on 3/6/23.I am attaching a picture of the deal we selected. There were 2 options, the one we chose is circled in red and the price listed matches the amount we paid. A 2nd picture is included from his times account which reflects the same amount as being paid. So the offer amount and paid amount match. I have tried on multiple occasions to get this solved and keep getting told I signed up for only 13 weeks which is no true. I have offered to email these pictures to the customer service reps each time and was told no we don't do that. A week and a half ago I was told they were escalating my problem and someone would call back. Nobody did so I called today again. Now I am told they will escalate a follow up call for the 1st escalation. And, when I asked how long would it take for a call back I was told they cannot give an answer for that. I told him I feel like they are scamming and doing a bait and switch and again remindedhim how nobody wants me to send proof e ery time I offer it. I also said an escalation should have been resolved before a week and a half and was told oh do you have experience working in customer service. I then told the rep I was going to file a complaint with the BBB and he said ok.

  • Initial Complaint

    Date:02/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted the Munster Times about failing access to the online digital news edition.After several times (fixes) I still have no access. The site continues asking to sign in even after I had initially.

NWI Times is NOT a BBB Accredited Business.

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