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Business Profile

Newspaper

The Times

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for The Times's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

The Times has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • The Times

      601 W 45th Ave Munster, IN 46321-2875

    • The Times

      1111 Glendale Blvd Valparaiso, IN 46383-3724

    • The Times

      2080 N Main St Crown Point, IN 46307-2002

    • The Times

      3410 Delta Dr Portage, IN 46368-5120

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       I am rejecting this response because: they have been saying that since March. Also, now they charged me another $1 just the other day.


      Business Response

      Date: 05/28/2025

      We submitted a refund request for $14.99, please allow up to 4 weeks for processing.

      Business Response

      Date: 06/09/2025

      She should've already received the $14.99 refund as this was showing on her account on 05/23/25.
       
      We've credited the account to stop any additional charges. We've also submitted a refund request for $7 (the 7, $1 charges) please allow up to 4 weeks for processing and receipt. We apologize for the additional $1 charges and thank her for bringing it to our attention.

      Customer Answer

      Date: 06/09/2025

       I am rejecting this response because: I did receive the $14.99 refund but have been in the hospital for major surgery and have not had the chance to see if the additional refund of the $7 went through. It seems, like everything with this company except customers paying them, things take awhile. Once I see the additional $7 refund has processed, I will accept the response. I do not trust them at all. Thanks to the BBB for all the efforts on my behalf.


    • Initial Complaint

      Date:03/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to the Times of Indiana to read a couple articles for my job (I am a Communications Director for the Cook County Circuit Court). I tried to cancel the subscription in January and was told they were having technical difficulties and that the subscription would be canceled as soon as they were resolved - I was given to understand this would be a day or two. It has still not been canceled. I have called repeatedly. I now can't talk to anybody. I try to talk to someone through customer service and keep getting the call discontinued. I've tried reaching out to the front office. I've tried email. I've even tried the newsroom -- where I'm told I can't leave a voicemail because the voicemail is full! What's wrong with these people?? I want my money back from January and February - $14.99 each month. I don't want to be charged again.

      Business Response

      Date: 03/27/2025

      We cancelled the account on 03/14/25 and processed a refund for the two payments of $14.99; total $29.98. We emailed (**************************) to inform her of this on 03/14/25 as well from the csc-crpcomplaints-******************* email address.

    • Initial Complaint

      Date:02/22/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a subscription with this company and I have been trying to cancel for over a month. Their website and app says their site is under maintenance for certain services so you cant cancel your account. Also, nobody answers when calling. I sent an email and a response was received that my subscription cannot be canceled since their system Is under maintenance. So basically there is no way to cancel my subscription. This cannot be. This is a trap. They must supply some way to cancel.

    • Initial Complaint

      Date:08/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to cancel my subscription. I wanted to cancel and maybe come back to it later. But I did not want a pause. I want a CANCEL. I have to call during business hours? Plus, reading the other reviews that the cancellations never went through, shady. Will not ever subscribe again if I can ever unsubscribe from it. A subscription cancellation require a phone call during certain business hours. If you want to make money, make your business user friendly and give people the freedom to cancel without it being difficult. You don't ask me when you change my product cost (informing and asking are 2 different things)... Why should I ask you to cancel?

    • Initial Complaint

      Date:01/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted to cancel my digital subscription several times, yet I still am being charged $26.99 each month. The only way to cancel is to call their customer service number and each time the representative tells me the subscription is cancelled. I ask for email verification of the subscription being cancelled but they are unable to do so which is odd given its a digital subscription.

    • Initial Complaint

      Date:12/13/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have subscribed to the *** Times Newspaper.I have been unable to access my account.Each time that I call, I get a call center in ***************.I need access to my account.The call center representatives do not understand that I have a technical issue and been unable to help me.

    The Times is NOT a BBB Accredited Business.

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