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Business Profile

Specialists

Northwest Indiana Pathology Consultants PC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 10th, 2024 I paid two medical bills to NW Indiana Path Consultants. One for $394 and one for $157. Those bills were paid in full in error. With insurance adjustments, I owed $76.43 on the larger bill and $43.86 on the smaller. I called them two days after payment to rectify. I was told they needed the explanation of benefits (eob) to file for a refund and then would receive a refund in 6-8 weeks. I called in 6 weeks after not receiving the refund. I was told again they needed the ***'s and it would be 6-8 weeks. A month later I called again, faxed the ***'s myself and was told they had sent it to the refund department. I called again yesterday due to no refund being received. I was told that they see the notes for a refund but that it was never sent to the refund department so I would need to wait another 6-8 weeks for a refund. In total, I have been waiting for 5 months for the $430 they owe me in medical bill overpayement.

Northwest Indiana Pathology Consultants PC is NOT a BBB Accredited Business.

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