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Business Profile

Event Center

Brown County Music Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Center.

Complaints

This profile includes complaints for Brown County Music Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Brown County Music Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/13/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I (and many others) purchased tickets from the business for an ******************* show to be held in June of 2022. Due to Covid, the show was canceled. To the date of this complaint, no refunds have been provided by the Music Center.I have been in contact with the center several times about this, only to be given the same old song and dance. "Once the show is rescheduled, you'll have an opportunity to cancel your tickets and receive a refund at that time. It's out of our hands." For six months we have waited. Still, they keep our money and refuse to provide refunds for a show they have not been able to provide while blame-shifting.I have found that the Brown County ***** of ************* owns the music center. These are individuals who are supposed to look out for the public, not steal their money. Obviously, none of them have acknowledged this as "stealing", as most public officials tend to ignore their constituents.It is time for refunds. Six months of ignoring their obligations to do so is going way too far, even for politicians. There are many of us who have been in contact with each other and are refusing to attend any of their forthcoming events because of this act of theirs. Obviously, it hasn't been enough. Thus, this correspondence to the BBB.Please help those who have been bilked of our hard-earned money by the center and those who own it. All of us would greatly appreciate your involvement. Many Thanks!

      Business Response

      Date: 01/17/2023

      Hello, 

       

      Our venue policy states that when an event is postponed we will refund ticket holders 30 days before the new event date. The ******************* Event is in a postponed status. Once it is rescheduled we will indeed have a 30 day window before the new event date where customers can obtain a refund. If the event is canceled, we will refund ticket holder immediately. 

       

      I completely understand the frustration of the event not being rescheduled. It is very frustrating for all involved. Because of that frustration we will honor a refund to ****************. Please allow 30 business days for this refund to be processed. **************** purchased his tickets through Ticketmaster, and I will have to submit a refund request on his behalf. If he has any questions regarding his refund, he may email me at *********************************. 

       

      Thank you.

      Customer Answer

      Date: 01/18/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      ***************************

    Brown County Music Center is NOT a BBB Accredited Business.

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