Reviews

Review Details

• Review fromFelipe G

  Date: 09/23/2024

  1 star

  Felipe G

  Date: 09/23/2024

  Horrible service!! What a waste of money. When I purchased the plan not all the terms we explained. Apparently they cover the glass replacement but not the cost of programming for any services attached to your windshield. They wanted me to drive 3 and half hours to one of their certified repair centers. Total scam!!!
  

  Maximus Auto Group

  Date: 09/25/2024

  Hello Filipe. I apologize for any frustration with your experience. Our intentions are to always ensure the claims experience is as simple as possible for our customers. After reviewing your claim it appears that our claims team did try to work with you on finding another vendor that was located closer to you since our preferred vendors were not within reasonable driving distance. We would never expect a customer to travel 3 plus hours to get service completed and are always willing to work with local glass repair companies near where a customer lives. I am going to have a supervisor reach out to see if there is any further assistance we can provide in resolving this for you.

• Review fromRobert S

  Date: 03/27/2024

  1 star

  Robert S

  Date: 03/27/2024

  Paid 750 for a policy that covered broken windshields for 3 years. Because we had a star chip repaired without claiming it, when the windshield finally cracked the whole way almost a year later, they denied the claim. This company had no written policy saying - do no repair a chip. They used it as a loophole. Complete rip off.
  

  Maximus Auto Group

  Date: 03/28/2024

  We apologize for the frustration you have experienced. Please understand that the terms of your agreement under exclusion #4 do state "Windshield replacement in any case wherin You failed to notify the Administrator of the loss within fifteen (15) days of the date that You discovered the damage." That is the reason your claim was denied, because you did not notify us of the damage originally when it first occurred. On future claims it is important that we are notified within 15 days of any damage occurring so that we can work to ensure a proper and timely resolution is reached. Customer experience is very important to us and we do not want you to feel mislead by your experience. We have decided to make an exception on this particular situation and re-open your claim as a courtesy. A representative will be reaching out to coordinate a resolution.

• Review fromKonrad B.

  Date: 08/09/2023

  1 star

  Konrad B.

  Date: 08/09/2023

  MAG doesn't follow through with their commitments to the customer. When I purchased my vehicle from the dealership, I purchased their package which includes key replacement. When I had to get my key replaced, I paid the dealership directly, and contacted MAG for reimbursement, which ended up being only around $360, including the key fob. I contacted MAG directly via their website at https://maximusautogroup.com/contact-us/ to ask why they're not paying for what they promise, and the only message I've received over the past 3 days is "There was an error trying to send your message. Please try again later," which I've done 3-4 times. It appears they're avoiding contact with unsatisfied customers. BBB, you need to re-assess your A+ grading of MAG. Since MAG doesn't seem to care about their customers, I will be telling the dealership I purchase my vehicles from to stop using MAG's services. I would really appreciate a reply from a MAG representative to address my concern. Konrad B.
  

  Maximus Auto Group

  Date: 08/14/2023

  Hello Konrad. We apologize for any frustration you have experienced during your claim process. We are unsure why you were unable to contact us via our website as we have tested the contact form and show it to be working. In the future, if you ever receive an error when trying to contact us via our website we would recommend to please try calling us via the toll free number located on the terms and conditions of your contract, or our phone number listed on our website. You will always be able to reach us that way the fastest. We were able to pull up your claim history and see that we did finalize a claim with you back in July and explained at that time the reason we were unable to approve reimbursement was because you did not get prior authorization from us. All claims must be authorized by us prior to the repair/replacement of any parts per the terms of your agreement. If you feel that your claim requires a second review because we were misinformed or are missing important information, please contact us via phone to discuss further.

• Review fromKyle r

  Date: 11/29/2022

  1 star

  Kyle r

  Date: 11/29/2022

  Another windshield claim denied. MAG did not send the approval paperwork to safellite. Therefore, I did not take my vehicle in to get fixed as I did not wish to pay the $1156. Especially since in the contract it states if you pay out of pocket it voids the warranty. I did wait an extended period of time before making the claim again (over a year). Problem is we all know insurance companies make their money by not paying out on claims, to be expected. The issue is MAG assumes they can quote fancy legalese and scare clients off. I however am familiar with contracts and nothing stated by MAG representatives or their extremely weak contract would hold up in a court of law. They say the contract is between the dealership and myself, except their name is on the contract. I was not provided all pages of the contract (which is their responsibility to ensure). Was also told claim is denied because it was my responsibility to ensure approval was received by safelight, my responsibility to tell MAG they cant do the basic functions of their business, along with several other responsibilities (I mine as well start my own "auto group" if I'm already doing their entire job for them). Another large issue is the "managers" customer service strategy was to lie and fabricating events to justify a denial. Shady business practices, dishonesty, falsifying events, attempted intimidation through legalese, all while advertising an A+ through the BBB on their website. Once again MAG bringing another companies name down like they do to some many small dealerships just trying to survive. Also cant wait to see the false claims by MAG in response this, to another person being burned by their business model.
  

  Maximus Auto Group

  Date: 12/01/2022

  Hi Kyle, we apologize for your frustration and dissatisfaction on your recent claim. The terms of your agreement do state that an authorized technician must complete repairs on your windshield claim within 15 days. All documentation related to the claim must be submitted to us within 90 days. We have done a full review of your claim and verified that the original claim was authorized with an approved vendor for the windshield replacement. In your review, you indicated that the vendor attempted to charge you for the replacement when you tried to schedule the job with them. We were able to confirm with the vendor that they did receive our authorization so we are not sure where the disconnect occurred, but it appears someone at their scheduling office may have given you incorrect information. We have decided to make an exception and cover this claim per the terms of your agreement even though we are more than one year past the date of incident. A senior claims representative will be reaching out to you today to help get this setup. Please note on all future claims it is important to inform us promptly if a decision is made to cancel a repair/replacement. We hope this resolution will have you feeling more positive and confident about the protection agreement you purchased.

• Review fromHiroki I

  Date: 08/23/2022

  1 star

  Hiroki I

  Date: 08/23/2022

  The windshield MAG coverage I bought at Hyundai Dealership is a SCAM. I have filed a claim as quickly as windshield crack occurred however the dealership did not do the windshield repairs. So MAG told us to wait until they give us a call once they find the repair technician so I waited but MAG never contacted us again. After 30 days from the claim, they automatically closed the case. This is not right, unfair, be aware of this SCAM. They just let it go over 30 days and blame on the customers not repairing within 30 days from the date occurred. It's really upsetting. Not worth getting the coverage from MAG but it was just included when I bought my car. It's a rip off scam. Zero Star! People need to get attention to this type of business behavior and fraudulent practices!
  

  Maximus Auto Group

  Date: 08/24/2022

  Hello Hiroki. Thank you for taking the time to provide us your feedback. I apologize that your claim experience did not go as smooth as we would have liked. After reviewing your specific claim in more detail I believe we can work together and make an exception in your instance to cover the windshield since the delay in repair was not on your side but instead on the service provider failing to schedule with you. Someone from our claims team will be reaching out to resolve this issue with you.

• Review fromterresa s

  Date: 07/29/2022

  1 star

  terresa s

  Date: 07/29/2022

  NO STARS. I realized my tire had a nail puncture and was going flat. I called the company and the operator took my information he was very nice. He gave me a claim number and told me to give that number to the place of repair of my choice. I called a provider and made an appointment to have my tire repaired. I gave them my info and claim number. The service advisor called them and they told him it would take 1.5 hours for authorization. He told them I was waiting for the repair to be done. They told him "that's the way it is". I called them and said that was unacceptable and was never told I would have to wait that long when I called initially for the claim number. I asked to speak with the manager. She was nowhere to be found and nobody knew when she would return to the office. They were going to deny my claim because they never gave the provider an authorization number before the repair was done. I was on the phone with them the whole entire time 20 minutes and they never mentioned that. It took 15 minutes to repair the tire. Finally, the manager returned to the office. I explained my dilemma and she pushed the payment through. Nobody should have to jump through these hoops for a $37.00 tire repair. It's unacceptable to run an insurance business like this. They should be ashamed of themselves.
  

  Maximus Auto Group

  Date: 08/24/2022

  Hello Terresa, First I would like to apologize for your poor experience. It seems a few things went wrong on your claim interaction. There was confusion on the service provider's side with how the process worked. This can sometimes happen if the provider is not familiar with our products. Unfortunately, you got caught in the middle which should not have happened. I am glad in the end we were able to resolve the issue for you, but I agree that a customer should not have to go though so much trouble for such a minor repair. We will be using your feedback to improve process and coach our staff on how we can better handle this type of situation in the future to avoid a customer getting caught in the middle. Thank you again for taking the time to provide us your feedback.