Complaints
This profile includes complaints for WesBanco's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This bank isn’t right , I was ready to pay my overdraft fees until they started adding more fees on top of fees making to the point I can’t afford it at first it was at -611 then the next day it’s at -720 then the next it’s at -920 , then when I try to explain to them I can’t afford it their talking about you going to have pay it all then it’s going to be some late fees like what , they’re not like other banks you’re like that usually they’re close the account down and you just had to make a payment plan and pay for it time by time these people are just money hungry. Warning don’t bank with them.
Business Response
Date: 04/29/2024
Please see the attached response.Initial Complaint
Date:03/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Thursday March 29th I deposited a check via the mobile app in the amount of 3,033.00. On Friday March 1st I received an email that the deposit was approved. Upon the receipt of the email I called WesBanco customer service to ask when the phone will be available after the approval of the deposit. The representative advised me that when the system updated Friday nights the funds would be available on Saturday morning. On Saturday March 2nd, the funds was available in my available balance just like the representative said. On Monday March 4th on the afternoon I started to receive notification about declining transactions. I checked my account and say I only had a little over $3. I called customer and they could not assist me and transferred me to a branch. The branch advised me that the check was placed on a 5 day hold. My issue is that no communication was sent to advise me of the hold. And the representative stated the money would be available Saturday morning which it was. The money was in my account from Saturday March 2nd to the morning of March 4th. Now my account is in the negative and I’m sure NSF are soon to come because the money was there and I began using it to pay for things.Business Response
Date: 04/12/2024
Please see the attached complaint response.Initial Complaint
Date:02/01/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Refund of my money if you can I have receipt saying I paid cash when I did my bank stuff looks like a pdf document. I had $6800 in August and $4000 in checking Found a PayPal pay link that had access to bank do I don't know who made this up but they defrauded me and the credit card premier bank found a 2006 paper stuck to my most recent mailBusiness Response
Date: 02/14/2023
Please see the attached response.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.