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Complaints

This profile includes complaints for WesBanco's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

WesBanco has 46 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • WesBanco

      101 W Spring St New Albany, IN 47150-3660

      BBB accredited business seal
    • WesBanco

      102 Heritage Sq Sellersburg, IN 47172-1863

      BBB accredited business seal
    • WesBanco

      4510 Shelbyville Rd Louisville, KY 40207-3324

      BBB accredited business seal
    • WesBanco

      315 N 3rd St Bardstown, KY 40004-1507

      BBB accredited business seal
    • WesBanco

      395 N Buckman St Shepherdsville, KY 40165-7921

      BBB accredited business seal

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/22/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This bank isn’t right , I was ready to pay my overdraft fees until they started adding more fees on top of fees making to the point I can’t afford it at first it was at -611 then the next day it’s at -720 then the next it’s at -920 , then when I try to explain to them I can’t afford it their talking about you going to have pay it all then it’s going to be some late fees like what , they’re not like other banks you’re like that usually they’re close the account down and you just had to make a payment plan and pay for it time by time these people are just money hungry. Warning don’t bank with them.

      Business Response

      Date: 04/29/2024

      Please see the attached response.
    • Initial Complaint

      Date:03/05/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Thursday March 29th I deposited a check via the mobile app in the amount of 3,033.00. On Friday March 1st I received an email that the deposit was approved. Upon the receipt of the email I called WesBanco customer service to ask when the phone will be available after the approval of the deposit. The representative advised me that when the system updated Friday nights the funds would be available on Saturday morning. On Saturday March 2nd, the funds was available in my available balance just like the representative said. On Monday March 4th on the afternoon I started to receive notification about declining transactions. I checked my account and say I only had a little over $3. I called customer and they could not assist me and transferred me to a branch. The branch advised me that the check was placed on a 5 day hold. My issue is that no communication was sent to advise me of the hold. And the representative stated the money would be available Saturday morning which it was. The money was in my account from Saturday March 2nd to the morning of March 4th. Now my account is in the negative and I’m sure NSF are soon to come because the money was there and I began using it to pay for things.

      Business Response

      Date: 04/12/2024

      Please see the attached complaint response.
    • Initial Complaint

      Date:02/01/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Refund of my money if you can I have receipt saying I paid cash when I did my bank stuff looks like a pdf document. I had $6800 in August and $4000 in checking Found a PayPal pay link that had access to bank do I don't know who made this up but they defrauded me and the credit card premier bank found a 2006 paper stuck to my most recent mail

      Business Response

      Date: 02/14/2023

      Please see the attached response.

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