We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Beauty Supplies

Sally Beauty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Sharon M.

    Date: 11/24/2023

    issue with Sally beauty, March I bought some hair dye and stuff. I did not use it. I didI return ot in June. It was over the 60 day. So they give me merchandise credit. I had someone to do my hair so I bought this purple hair color, and then the person backed out and I returned it again to Sally’s got merchandise credit again I bought sum stuff, tried to return it to get in-store credit again to go and get hair dye back and the manager looked at me up and down. She snarled her nose and she said no. she embarrassed me in front of multiple people , I called customer care they told her return the items and give me in-store credit. She told him no she was calling DM well I haven’t got any calls. don’t know if I can go down there and returnor not they won’t give me any answers. I’ve called five times over this She said you cannot return a return on top of a return. I said I know your policy like the back of my hand. If it’s before 60 days you get money back with the payment you used after 60 days with or without receipt, you get in-store credit there’s nothing saying you can’t return, and then return again doesn’t even make sense. It’s love it or return it. That’s their policy! I totaled out my car with my husband died and I have to wait so many months till someone will come and get me and take me to the stores , I had a ride and now I don’t . I need this taken care of because it’s not right for the way she’s treating me there was a girl helping me at the register. She hurried up and got up there and scooted her over with her hip and said I’ll handle this one talking about me And she straight up said no really loud and got on the phone with her supervisor and they said wait for the DM to call you well I left my name and number and I haven’t got any calls back in like two weeks now and I think it’s just rude After I get my right color that I want from Sally’s il never go there again! Thank you for your help!

Sally Beauty is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.