Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business won't stand accountable for their mistakes!! Went to look at and potentially purchase a 2015 ford f250 super duty from these folks on 4/1/24 and simply asked for an inspection and left them an out the door purchase offer and was told they would let me know in a couple of days for how quickly they could get an inspection and accept or counter offer.. which for the record was told it had been through shop and cleaned up. Which was not the case. Checked status on 4/2/2024 and spoke to a different person named *** and was told that the process was not followed through by there standard protocol and was told that a none refundable $500 deposit was to be collected to hold any vehicle for 7 days which I was never told about. Each day since 4/1 contact was made with dealership and never a deposit mentioned. Spoke with dealership AM on 4/4 and was told still waiting on truck to return for service/ inspection and at 3:34pm was asked to contact them and called them and was advised I can call the garage where truck was to see about information on inspection and also told me they are reducing price by $1k because it needs tires and was given a new out the door price and at 4:05pm contacted garage was told inspection was all good and called ***** back at dealership at 4:13 pm to see what I needed to do and she wanted to pay the $500 deposit and agreed to do so but would not process and 4:56pm received a call from ***** stating a online deposit was being made by another customer and I was not able procede any further because of this other deposit. Called and talked to ***** the general manager.. which is also one the people that helped me on Monday 4/1 and said nothing about a deposit and refused to address and correct this situation and stated he did everything correct..which is not correct at all! And I requested to speak to the owner and he refused to do that as well and said he would mention to owner and may or may not get a call back and the owner was there.

  

  Business Response

  Date: 04/15/2024

  ***** ***** and family visited HyperCars LLC to look at our Ford F250. ***** took the vehicle for a test drive and then came back in to converse about the details of the truck. *****’s father,  *****, took charge of the conversation and expressed he would like a pre-purchase inspection completed and would like to negotiate the price down much further before moving forward.
  We took the F250 in for the pre-purchase inspection for ***** and were waiting on results. In this time,  *****’s father calls in and is extremely rude to several members of our team regarding the wait time for the finalized report from the 3rd party service center.  We told him we were at the mercy of that third party facility and he would have an answer as soon as we did. After the disgruntled call, we called ***** to try and calm the situation.
  After calling ***** and informing him that we too were waiting on results, he asked if he was able to reserve the F250 and admitted he should have asked earlier about a reservation. We let him know about our reservation online and how anyone could place a reserve through our website or call in for assistance in doing so if needed. He said he’ll think about it, and may want to wait on inspection results before making the reservation - which is understandable. We did give ***** a $1000 discount to help move the deal forward.
  ***** calls back for assistance in placing the deposit. His card does not go through. In the meantime, a remote customer place a deposit on the vehicle sight unseen. 
  We had to honor the other customer’s reservation. We did explain and apologize to *****. To outline this, ***** had viewed the vehicle, made an offer that was unreasonable, got a complimentary pre-purchase inspection, and relied on the dealership representatives to place the deposit before moving forward.  We hope a situation like this doesn’t recur. However, it would not have been ethical to push a reservation before the requested inspection results were completed.

  Customer Answer

  Date: 04/15/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ***** *****