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Business Profile

Lawn Maintenance

Castile Lawn and Snow Removal LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Castile Lawn Service was hired to cut the grass of the empty field that backs up to my property. On May 11th 2024 someone with Castile lawn service drove a riding lawn mower through our fence. The owner **** showed up at our house claiming fault (caught on our cameras) and said they would pay for the damages. We requested a quote from the company that installed our fence. I provided it to Castile lawn services; however, **** gave me 3 incorrect email addresses to send it to. We continue to reach out monthly for an update and have not received payment. I made a post to warn others today and was told I would only be paid if I deleted it. I have screenshots of everything. I do not believe the business is insured either as insurance would cover these damages.

    Business Response

    Date: 02/20/2025

    Better Business Bureau,    
         We have responded and discussed with ***** as well as her husband multiple times. We have sorted it with them and are agreeable to pay the damages. We do have company insurance and are able to submit that documentation to you. As stated in the letter as ***** was a customer that was incorrect. She was never a customer of ours and the employee we had we have terminated and dealt with the legal side of that due to damages he created. The ****** are aware that funds will be sent to them. 

Castile Lawn and Snow Removal LLC is NOT a BBB Accredited Business.

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