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Business Profile

New Auto Parts

NAPA of New Albany

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

This profile includes complaints for NAPA of New Albany's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

NAPA of New Albany has 2 locations, listed below.

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    • NAPA of New Albany

      406 E Spring St New Albany, IN 47150-2920

    • NAPA of New Albany

      1514 Blackiston Mill Rd Clarksville, IN 47129-2250

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 13th I purchased sun visors for my car online Napa auto parts. The parts came my brother ( professional mechanic) put them on he's done it alot of times on others cars, I wait to roll windows down for 2 days. On the 2nd day I roll my driver's side window down then proceed to roll it back up and the loudest crack I thought it was my window cracking no it was the visor cracked. So knowing there still under warranty I contact customer service, told me to send pics of damage and receipt the box it came from. I sent all that. IVE SENT OVER 4 EMAILS AND HAVE NOT GOT ANY RESOLUTION, NO SUPPORT, NOTHING. IM TIRED OF IT.I DID MY PART NOW THEY NEED TO DO THEIR PART. EITHER GIVE ME A WHOLE NEW SET OR I WANT MY MONEY BACK IMMEDIATELY! CUSTOMER SERVICE IS NOT HELPFUL AT ALL. Below I've attached many photos of proof, if you need more I have them...

    NAPA of New Albany is NOT a BBB Accredited Business.

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