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Business Profile

Plumber

Greenwell Services
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • David E

    Date: 06/07/2023

    On 10/15/22 - Purchased 20Seer HVAC system.
    - After Install noticed extremely high energy usage (20,000watts).
    - Wrong indoor unit installed - never validated to be 20Seer system paired together, not actually a 20Seer system per Goodman/Amana - No AHRI certification for the pair/running in Em heat.
    On 11/12/22 - Indoor unit replaced/AHRI certification provided - Additional Cost $1,451.00 to me for the new indoor unit
    - High energy usage (17,000watts), left on emergency heat due to thermostat communication issues pending thermostat replacement. 
    On 11/22/22 - Thermostat replaced - Taken off emergency heat - Additional Cost $91.00
    - Reimbursed by Greenwell $50 for emergency heat usage. 
    - Reimbursed $340 for the original thermostat that was not needed.
    - Free 1 year A+ membership.
    $1500 REMC Rebate credit consumed between December 2022/January 2022 for high energy usage from HVAC.
    - Noticed extremely high energy usage occasionally (20,245watts), confirmed to only happen when external temp dropped below 47 degrees after multiple months of data collection/review. Additional Cost $1243.17 on utility bill (after consuming the $1500 rebate).
    On 5/16/23 - Goodman Tech/Greenwell review Internal/External units & System setup.
    - Goodman Tech notices multiple loose wires inside the indoor unit from install.
    - Goodman Tech notices one loop was not bypassed as required for correct unit setup and removes the loop.
    - Goodman Tech identifies the system is programmed to turn on heat strips when external temp drops below 52 degrees and confirms this is the cause of high energy usage.
    - Goodman tech identified Freon is Overcharged - Not corrected, expected to be completed during A+ membership appointment.
    Company refuses to make things right for the $3895.17 I spent over the quoted price to get a 20seer system that actually works as one. Company has been a massive headache specifically Robert. They will never have my business again. Pathetic customer service and quality of work.

  • Sharon S.

    Date: 08/06/2022

    Greenwell plumbing come out to take care of all my plumbing needs it was a very extensive job . They had to have a lid put on my septic then have it cleaned out then attempt to unclog to where I could use the plumbing again but between the septic and the house the line was broken. It was going to take a little bit for them to be able to get the equipment out here to dig it up so an employee knew how that long and bad we needed the plumbing fixed volunteered to come out and dig it by hand. With a friend who also work there. They came out in the heat sweating and would not stop because that evening a storm was coming in and they wanted to get it repaired before it happened just so we could use our plumbing again. They worked Non-Stop and got so hot that one even got a nosebleed by the end of the day before it stormed. That is over and beyond to me I am a 67 year old woman with a child I adopted. Things like this you don't find very much anywhere anymore. I want to thank them for everything they have done and I want the better Business bureau and everyone know how far this company is willing to go to help someone and how you need and how far their employees will go just to help people. I cannot thank them enough for what they have done for me

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