We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Skin Care

Purple Pearl Skin & Beauty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 7, 2023 I had an injection done at purple pearl and I told her where to put it in the fold of my chin she didn't put it there she put it my lower lip and I even got a blood blister in my lip that swelled and turned red and purple. Ihave been back and talk to ***** the owner and of course she said she did but she did not she charged me $500.00 for something I did not want I am very unhappy with the injection it is not where I told her to put it. I had this done on July 7,2023 and I have called three times and no one never called me back.

    Business Response

    Date: 08/17/2023

    Patient came in for an injectable in the fold below her lip. She was advised I could inject the area and recommended filler injectable. We had done filler in the past that she stated she had not noticed much difference. We did offer her a discount on her filler this time to make her happy. I explained to her that 1 syringe of product (filler) would not get rid of the line totally, however, it would soften the appearance of the fold. She said she could not afford to do more than 1 syringe and wanted to proceed with the procedure. I proceeded to inject her fold area below her lip with 1 syringe of ********* She did have one area that bruised during the procedure. After the injection I showed her the results and showed her how it had softened the fold area below her lip. We advised her to follow up in 2 weeks and made her a follow up appointment. She called to follow up in 1 week stating that she thought I had injected the filler in the wrong area. I followed up with her on July 14,2023 and advised her that she still had some swelling and that it would take a few more weeks for that to resolve. She came back to the office again on July 23,2023 stating again that she felt I had injected her in the wrong area and that she was unhappy with the results. I assured her that I had placed the filler in the correct area of the fold and that she still had some swelling. I did advise the patient that at this point I would not advise her to do anymore injections. 

    Customer Answer

    Date: 10/12/2023



    Complaint: ********


    I am rejecting this response because: I do not agree with her she did not put it in the fold of my chin she put it in right below my lip leaving a blood blister on my lip . i told her in the fold of my chin which  is way down by my chin not right under my lip. thank you for your help i feel like i just threw my money away.    

    Sincerely,

    ***** *****

Purple Pearl Skin & Beauty is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.