Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off my 2006 Trailblazer at Byrnes Garage to have a new starter installed. After receiving a call that my car was ready, I went to pick it up, only to find out that it needed to be jumped and the technician suggested that a new starter was needed. I informed him that a new starter was the reason I brought it in. To rule out a battery issue, I installed a new battery myself. I called the garage to inform them the issue still existed, so they asked me to bring it back and stated they would put a new starter on it. On Monday, 8/26, I received a call from the garage informing me that the starter was faulty and that the key sensor might have been damaged by the defective starter, but the car was ready for pickup. When I arrived, they told me it would cost $200. I questioned the fee since I had already paid for the starter, and they explained that it was for the sensor and labor. I pointed out that I had not been asked for approval to install any parts for an additional fee and what they were attempting to do is illegal. At that point, they gave me an ultimatum: pay the fee or leave the car there and they would remove the parts. Reluctant to leave my vehicle with this company, I charged the expense to my credit card to regain possession of my car.

  Business Response

  Date: 08/29/2024

  2006 Chevrolet Trailblazer with 203450 miles on it.
  Customer came in and said his starter needed to be
  replaced.  We did not diagnosis the
  situation, customer told us that he knew it was bad.  When we went to pull the vehicle in the
  battery was dead.  We jumped the vehicle
  and when we went to start the vehicle the starter was dragging. We replaced the
  starter, called the customer and told him that the vehicle was ready, but he would
  have to jump it to get it started. 
  It is very difficult to only make partial repairs to a vehicle
  and know that everything is taken care of. 
  It is also difficult to keep customers happy when they self-diagnosis
  and don’t want to pay for check out time.
  So, when we jumped the vehicle for the customer to pick up
  his vehicle, we noticed that the starter didn’t sound as it should. We told him
  to put his battery in and bring it back so we could figure out if we had
  received a defective starter or if there was something else wrong.  He brought it back; we replaced the starter
  again and still had clicking issues. 
  Started tracing down and found a bad connection in the ignition
  switch. 
  We had 2.5 hours in the second job.  I did feel bad for *** ********** he let us
  know he didn’t have much money.  So, I
  charged him $47.28 for the ignition switch and only 1.3 hours on replacing
  it.  I did not charge him for all the
  time I had in it.
  Sometimes when it comes to electrical issues you must make a
  repair to make sure it takes care of all the problems.  We did make the repair without calling him,
  we wanted to make sure it was all taken care of.  We assumed he wanted it fixed, our bad.  When he came in to pick it up, he was upset
  so we offered to take the new ignition switch out, put his old one back and not
  charge him anything and he said no. 
   So, I guess I was
  just supposed to repair his vehicle and not charge him anything?  

  Customer Answer

  Date: 08/29/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Their response is precisely why I'm filing this report, why I believe they've pulled this stunt on other customers, and why I was not leaving my truck with them to remove the component; they have no integrity. I'm out $200+ dollars for repairs I didn't authorize. Yes, they should've eaten the charges for work performed on a customer's car for failure to get permission; at no time should they have assumed anything. What they should've done was called me, stating the new starter is on and verified good. However, the car is still having issues. Would you like us to troubleshoot further? That's how a legitimate business operates. You don't do work, never notify the customer until they arrive, surprise them with a bill and give them an ultimatum of pay, or leave the vehicle with us another x amount of days, and we'll remove the parts we put on. 
  
  
  
  Sincerely,
  
  
  
  ****** *********

• Initial Complaint

  Date:06/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see the attached letter regarding the complaint

  Business Response

  Date: 06/29/2023

   

  Please feel free to call me with any questions.  There should be 21 pages in that zip folder and it will explain everything.

  This will be round 3 with Mike Phillips.  

  First he contacted Visa chargeback, they removed the money from my account.  I submitted my paperwork and got my money back, they found in favor of me.

  Second he filled arbitration with Visa, I submitted more paperwork and the first of June I received notice that I won the arbitration.

  The files I sent has everything from round 1 and 2.

  I do not have the paper notice that I won the 2nd round but I should have it soon.  I requested it in writing last week.

  In summary *** ******** has been having trouble with his rear differential since at least 5/22.  I am not responsible for his rear differential problems.  It is my opinion that he knew it and was trying to blame me.  I find this to be a very fraudulent claim.

   

  Customer Answer

  Date: 07/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  I was not have having rear diff issues since 5/22.  If this is the case the vendor would have not a rear diff issues when they inspected the vehicle. 
  
  
  
  Sincerely,
  
  
  
  ******* ********