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Business Profile

Carports

Ace Steel Carports, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/01/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a metal garage from Ace Steel Carports on 7/17/2023 for $19,805.70. After the first rain I noticed the side entry door was leaking really bad. Upon further inspection of the leaking side entry door, I noticed the door gaskets surrounding the door were missing pieces. I also noticed that the door did not fit correctly into the door frame and this resulted in a gap between the door and the frame that caused additional water leaks.I immediately contacted Ace Steel Carports. I discussed the problem with the representative and she took my name and number. She informed me that the company would come out to fix the problem. A month went by and no phone call. I called again and spoke to a representative of the company and she informed me she would look into the situation. I never heard back. I called again and they informed me the owner would come out to look at the problem. Again I never heard back. I have continued to call without anybody calling me back or showing up to the job site.

    Business Response

    Date: 11/16/2023

    *****, 

    We are genuinely sorry to hear about the issues you encountered with the side entry door and the improper fit leading to water leaks. Your satisfaction is of the utmost importance to us, and we regret that your experience has not met the standards we strive to uphold. We recognize and take full responsibility for the substantial delays in addressing and resolving the reported issue. We had someone go out to you last Thursday on 11/9 to get this resolved.  Should you have any additional concerns please do not hesitate to contact us again. 

    Thanks,
    Ace Steel Team 

    Customer Answer

    Date: 11/19/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


    Regards,

    *******************

Ace Steel Carports, LLC is BBB Accredited.

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