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Business Profile

Marine Sales and Service

Sylvan Marine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marine Sales and Service.

Complaints

This profile includes complaints for Sylvan Marine's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sylvan Marine has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a SmokerCraft Sunchaser ****** boat where the foam backing to the seat has failed. Nothing but a cover was on top of the boat and my warranty claim was wrongly denied. I am requesting this part be replaced.

      Business Response

      Date: 08/15/2023

      Good Afternoon
      ************************ sent an email to our CEO on June 25th.(in brief) ************************ told him that he was having trouble reaching someone at SmokerCraft and that he needed a new backrest under warranty, that the seat foam had broken down.  **************** (CEO)forwarded this email to our **************** Department.  ***** was assigned to contact ************************  Which she did. We request pictures of our parts to assure that we are getting the correct part and to see the damage/warranty to the item.  *********************** sent a picture of the seating backrest, which he attached in his complaint.  This seat is not the failure of the product, but has been damaged by the consumer or an accident of nature. ***** explained to ************************ that this is not a warranty issue, something has come crashing down or sat on top for a long period of time.  ***** told him that We will be happy to provide an estimate for him to purchase the backrest and that he should get with his servicing dealer, which he told us was Skiers Marine.
      ************************ did push back on this as he said it should be warranty.  We then sent the picture to the manufacturer of the seating to ask them their opinion.  They confirmed that the back rest was damaged,and the product was not faulty.  We let *********************** know what the manufacturer said and ask him again if he would like a quote and to get with his servicing dealer to obtain a service time.
      We have not heard back from ************************ until now. 8/15/23.  As stated before, we will be happy to get him a quote for this backrest.  In al honesty, he should obtain this from his dealer, but we are will to let him buy direct.
      Best Regards
      ******

    • Initial Complaint

      Date:07/05/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a ************ boat in March 2022. It was delivered to us without the snaps to install the playpen cover. This was not discovered until the boats factory wrapping was removed. We are over 3 months into owning this boat and we still do not have the snaps installed nor the power bimini that should have been installed as a standard feature.The dealership is now stating because we decided to go with a power ******, that should have been installed in the first place, we now have to wait for that corresponding playpen cover. We have had our boat in the side of our garage out of the elements, but without the playpen cover it is still exposed to insects and birds. When we went to take the boat out of our garage I found wasp larvae in the rubber feet of our bar table. There were copious amount of pollen, we have discover 3 different spots where stitching has come undone and there is atleast 1 rivet underneath the boat that is loose as well as one that has been installed crooked, loose metal panels and a s**** that could easily piece the pontoon. Its almost like the boat did not undergo any quality control inspections. The sales manager offered us $2,000 or the option to have the power bimini put on, which should have already been installed. As stated, we elected to have the bimini, but cannot get answers on when it will be delivered let alone installed. We ended up purchasing rubber clamps to drape the playpen cover over the boat. The dealership offered to purchase a universal cover in the interim, but I want what we bought. The price of the boat on our paperwork says $81,497. This is a tremendous amount of money to have all of these issues within 90 days of owning and within 60 days of actually being able to see the boat as it wasnt unwrapped until 5/5/22. We have taken our boat out a total of 4 times. Wed like to have Sylvan exchange it with a new one or fix all of these issues in addition to either more features or. Partial monetary refund.

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