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Business Profile

Gas Station

Fastbreak

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/01/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was at store evening of 8/31/22. Went inside to purchase gas, drinks and snack. Paid for gas, went to pump and it said I needed to pay. I went back inside and cashier acted like I was nuts. Thank God I had my receipt or would have gotten nowhere. She got another person and they credited my card and said it would come off in 5-8 days🙄. They couldn't give me what I already paid for without running my card AGAIN! I said nope. Then another worker walked up and says 'yeah, this is what has been happening today'. They were aware of the issue and did nothing but keep taking customers money. Who knows how many people's money they are now holding for 5-8 days! Very shady business practice!

    Business Response

    Date: 10/17/2022

    Business Response Our fuel systems were acting weird and we were in the phone trying to correct the issue. Her money was returned to her card. She had prepaid and the system was glitching out and it refunded it before she could get out to her card to pump her fuel.

Fastbreak is NOT a BBB Accredited Business.

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