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Business Profile

Medical Supplies

AKT Medical, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Sept of 2023 I rented a piece of medical equipment called an Elite Seat from them for my knee. I paid $445 at the time. I paid them another $400 in October to rent it another month, and then returned it in Nov. Two months later in January, they said I had broken a plastic part in the unit and would charge me $200 to repair it. I explained that I did not know what they were talking about that I used the equipment up to the day I returned it. I had used this equipment hundreds of times and knew how to use it. They then said I must have forcibly broken the part when packaging it for the return. I explained I am a mechanical engineer and know how to assemble and disassemble equipment, as I do it every day for a living and did not do that. They said I was still responsible and I kindly told them I would not pay it. I tried to explain that even if there is a plastic part (which I didnt even recognize) that plastic parts would wear down over time and fail and not due to the fault of the user. With rental equipment there is normal wear and tear and maintenance that they must do and that is part of why they charge >$400 per month. I kindly tell them I did not break it and will not pay the $200. So, a couple more months pass and they say they want to file it to my insurance but need my authorization. I told them I will not sign the form for them, as I believe that is insurance fraud because I DID NOT BREAK their equipment. A few more months pass and now 8 months after returning it they have charged my credit card $200 which I did not authorize. I believe I should not have been charged the $200 to repair a rental piece of equipment that I did not damage.

    Business Response

    Date: 07/29/2024

    Whom it may concern,

    We are a DME company, the device in question is prescribed by a physician and goes through insurance. This information is protected by HIPAA. I am not sure what I can share regarding this situation. Please advise.

    Thank you.

    Business Response

    Date: 07/29/2024

    Whom it may concern,

    We are a DME company, this information is Patient Medical Health Information, protected by HIPAA. In order for us to disclose any information regarding this individual, we would need a HIPAA approved disclosure form, signed by the individual, granting Better Business Bureau access to this insensitive information. 

    We have reached out to the individual regarding this matter and our response.

    Thank you.

     

     

AKT Medical, LLC is NOT a BBB Accredited Business.

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