Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ******* *****

  the last 25 years, this is not quality customer service.This is a horrible way to treat customers and the dealership and ********************** should be ashamed of themselves. Despite being promised full access to ********, it has been unavailable to me for nearly 6 weeks. I demand that the Dealership: (1) provide me full access to ******** and provide me with a monthly credit in the amount of $461 representing approximately 1 month of my loan payment. Bluelink access must be provided by no later than June 27. Or (2) if the dealership is unable to provide me full access by June 27, I demand a credit to my account in the amount of $3600 representing my valuation of bring unable to use the Bluelink features for as long as I own the vehicle.

  Business Response

  Date: 06/24/2025

  Hello-

  We made contact with Hyundai Motor America and made arrangements for a ******** representative to call Mr. ***** and assist with the Bluelink activation on his vehicle. They were successful in getting the issue resolved.  We contacted Mr. ***** and he confirmed they had resolved the issue and it was operational. 

  Thank you

   

   

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *************************

  Business Response

  Date: 09/14/2023

  Hello,
  We have made telephone contact with the guest and are working to resolve the service appointment availability issue. We have set time aside to work the vehicle into our service schedule and we are awaiting a response from the guest.

  Thank you

   

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second complaint on this issue and it has still not been resolved. Around 4 weeks ago, I took my car back for the final leg of getting them to replace my faulty engine. The service advisor said he would put in for my engine to be replaced and the approval process will be quick. I have not heard from him so I called to find he no longer is employed there. I have left 3 messages and have heard nothing back from anyone . Can someone please help me get this resolved, please.

  Business Response

  Date: 03/13/2023

  Hello,

  We have been in direct contact with the consumer prior to receiving this complaint, and are working with the manufacturer to resolve the issue. We will continue to follow up and maintain contact with the consumer to complete the repair.

  Thank you

   

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *********************************

  Business Response

  Date: 10/24/2022

  Thank you for the information and for reaching out. My apologies for the lack of communication and progress in getting your vehicle repaired. I will address the issue and contact you directly with updates.  Please contact me directly should you have any questions, *****************, General Manager, #************