Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this lawn care company in 2021 and paid a seasonal fees, not signing a contract, and without anyone telling me that the renewal was automatic for the following year without prior cancellation. Toward the end of the season, I called Green Scene because I was not happy with the service. I told the man who answered that my lawn was full of weeds, and that if this was the service they were doing, I would not be renewing it the following year. So for me, the service was canceled. The following year, I decided to go with another lawn treatment company. In early spring 2022, without a request for service or a contract, Green Scene returned to apply treatment over my lawn which had already been serviced from the new lawn care company. I called and spoke with a man to get this billing resolved. He was extremely rude and unhelpful. I later received a bill in the mail. I called again and explained the situation to them. I assumed it was resolved, as I didn't hear back. Now 3 years later they sent me a new statement for a service that I did not request and that could completely killed my lawn. So I called Green Scene again and spoke to a rude, arrogant, disrespectful woman who told me to pay the statement immediately or she would send everything to debt collection.

  

  Business Response

  Date: 04/16/2025

  All of our invoices read "For your convenience, service continues from season to season. For a change of service , please call our office. " This remark is on the remittance portion of the invoice twice. In November or December all of our clients get a prepay offer listing the upcoming services for the new season again it repeats the continuous service remark and call our office. ****** did not communicate with us until after we did the first application disputing service. They said they would not pay disputing the service and the bill. It's unfortunate for lawn care companies how the consumer treats us and refuses to pay. When they refuse to pay we use a collection agency to collect payment. Of course when this is communicated the consumer wants to blame us using various sources and threats to get out of paying. This is another one of these clients refusing to pay and reaching out to BBB for a $43.34 bill. They need to pay service was done.

• Initial Complaint

  Date:08/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been double billed and triple billed for services in which they have already cashed the check and continues to bill me. My bank reports when they cash the checks and they still have problems.

  

  Business Response

  Date: 09/13/2022

  It appears **************** sent payment in the amount of $42.80 twice, referencing  his old account number ****** he canceled when he moved. He did activate his new address that has a new account number  ****** that was not referenced when submitting payment therefore his payment was applied to his canceled account. The payment $85.60 has been applied to his current account ****** with a balance of $128.40 leaving a remit balance of $42.80 .  Addresses are identified by account numbers for routing purposes new address means new account number. 

  Customer Answer

  Date: 09/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***********************