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Business Profile

Toys

Circlecity Toys

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a:PRE-ORDER Funko POP! TMNT Full Set of 12(6 Common+ 6 Guaranteed Chase) - PX Exclusive Order # ***** on 10/28/21 for $379.99 Never received.Looking for a refund as they have not responded to my numerous emails. I understand product has been delayed multiple times but its too large of an amount to ignore.

  • Initial Complaint

    Date:08/17/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date July 8, 2021 in the amount of $252 Items were "Pre-ordered" & paid through PayPal. I followed up with company several times through email for updates & was told the items were delayed. The delay was being pushed further & further & now the company is no longer returning my emails. I contacted PayPal to open a claim but the transaction occurred over 180 days ago so they will not provide any help. Again this was for a PRE-ORDER which has become normal most recently with collectible retailers. I did not realize that the PayPal transaction was completed even though I didn't receive the item. My order (#*****) is still pending. I tried several methods to get in touch with the company & found several of their social media sites had been blocked or locked from any type of communication. Their website is still active and taking orders and also actively selling items on their **** account (user: *********************.

Circlecity Toys is NOT a BBB Accredited Business.

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