Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My water heater was leaking. I called Action Air and asked them to come out and check my water heater. **** from ********** came out and advised me that my water heater needed to be replaced. As he was replacing water heater, he told me that I had water damage. He recommended **** ****** with Resto Pros of North Indy and called them right away. **** came out immediately and verified that I had water damage. He said that he could have workers come out the following day to inspect for damage.**** ****** provided incomplete and unprofessional work. He refused to give me an estimate or final price for the work.He recommended that I file a claim with my insurance company, State Farm **** ***** Noblesville, IN Mr. ****** said that he came up with 2 different prices. One if I submitted a claim to my insurance and another price if I paid out of pocket.I continued to try to contact by business to get an estimate The numbers that **** entered did not match the measurements of the **********. ****** began harassing me to mail him a check. I called him to discuss the fees and measurements and he became defensive and covering for the employees that did the work, even though he was not on site. I also had two of my financial assistants, **** *****, insurance agent and his assistants contact him to discuss the bill, but he refused to discuss it with them.Several areas of my laminate flooring were torn up in several areas: guest room and hallway, to the point that the boards were damaged to the point that they cannot be reused.After this situation, I asked my regular handyman to come out and check out the work done. He said that the only water damage that he could see was on the drywall behind the water heater. That is the only water damage that I ever saw as ******* a senior citizen, I trusted **** of ********** to contact **** ****** in a crisis. Unfortunately, I trusted **** ******.***** Abuse Attempt for Insurance Fraud

  Business Response

  Date: 02/08/2025

  Hello,

  The customer had water damage in her garage and into her hallway and spare bedroom. Our team followed all ***** S500 standards in mitigating the water damage and facilitating the dry out.  Upon mu initial inspection I gave the customer a rough verbal estimate. I was informed at that time shoe would be filing a claim with her insurance company to cover the cost of the mitigation and repairs. Upon completion of our mitigation and dry out the customer stated she did not want to file a claim. We prepared an estimate and documentation to support a claim as that was what we were originally told. Once we learned the customer would not be filing a claim, we offered a a "fast pay" discount. Customers normally pay us within 10 days and Insurance companied take up to 60 days to pay us. Later the customer had questions about the line items and stated the price was too high. We spoke with her, her insurance agent and a family friend. Multiple time we asked what items she felt should not be on the invoice. Although we have photos and documentation to support and justify our invoice, we were attempting to work with the customer as it was clear she was having financial issues. She stated she did not want to file a calm and did not think she could pay out of pocket. After several weeks of follow up and back and forth, we informed the customer if a resolution was not found we'd be turning the the file over to our collections partner.  We agreed to settle with the customer for 63% of our original invoice. The project stated on July 19th 2024 and we were finally paid on September 26th 2004. 

   

  Customer Answer

  Date: 02/20/2025

  I apologized for my delay. I am recovering from major surgery and I am not efficient at communicating with texting. I have several pictures and several pages of documents to add to my claim.  Please advise me how to get the documents and photos to you regarding my claim.

  Thank you!

  ********* Fajardo