Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ***** of A+ Water Solutions for drilling a well at our house at ********************************************************************************. I received an estimate of $7,250 (#****) on 8/1/22 for drilling the well. The estimate states "one half of estimate is required to secure scheduling for services." I mailed a copy of the contract with check #**** in the amount of $3,625. I was told I would be informed about when the work would take place after he received the check. The check was deposited by the business on 8/5/22. Having heard nothing, I called the company on 8/15 and ***** could not give me a date for providing service due to mechanical issues with his equipment. I called again on 8/26, 8/27, 8/29 and left messages each time requesting a date for the well service to be provided. On 8/29, ***** called but could not provide a specific date for drilling my well. I told him I must hire a different well driller since our lake house has been without water since the last week of July. At my request he agreed to send a check to return my $3,625 deposit. I have not received a check and have not had any response from ***** despite my attempts to reach him. I left a message on 9/14. I attempted to call on 9/20 at both his business numbers but both numbers would not take messages due to full mailboxes. On 9/20 I emailed ***** telling him I would need to take measures to recover my funds if I did not receive a response by the end of the day. I received no call or email. I am starting with filing a complaint with the BBB and hope you can help resolve this situation with the return of my deposit. I have since hired a different well drilling service that has a date for next week to provide needed services.

  Business Response

  Date: 10/18/2022

  Please see attached response. 

  Customer Answer

  Date: 10/20/2022

   I am rejecting this response because:
  
  The business response letter was a fictional narrative of the facts.

  The fact that the BBB had to send 3 notices to A+ before receiving a response, accurately represents the  experience I had with this business.

  I will only be satisfied when the $700 of bogus service call charges are refunded to me. If satisfactory action is not taken by A+ water solutions, I shall be filing a complaint with the ******* Attorney General Consumer Protection Division.

  Business Response

  Date: 11/23/2022

  Please see attached response. 

  Customer Answer

  Date: 11/29/2022

   I am rejecting this response because:
  I received  a letter  from A+ post marked 10/4/22 that included a partial refund check in the amount of  $2925 and an invoice  # **** showing charges  totaling $700.00 in bogus service calls that were deducted from my deposit. I disputed the charges with the business in an email and  requested the return of my total deposit. I have had no response from A+. 

  I request the return of the $700.00  deducted from my deposit.

  I have filed a claim with the ******* Attorney General Consumer Protection Division.

  The business response that I received 11/23 is the same as one dated 10/18.