We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tent Rentals

Rent A Tent LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tent Rentals.

Complaints

This profile includes complaints for Rent A Tent LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Rent A Tent LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Rent A Tent LLC

      14095 Charlotte St Palmyra, IN 47164

    • Rent A Tent LLC

      3601 Larkwood Ave Louisville, KY 40212-2340

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/24/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company charged me twice. I discovered this while they were attempting to charge me a third time (all for the same product/rental. It was discussed and I was told they would issue me a refund check. I have called numerous times and they tell me the check is in the mail. I called early this week and they said they mailed it last week. I live five miles down the road. I still have not received my check. I feel that this was a lie. So i was doubled, almost triple charged, and I keep getting lied too

      Business Response

      Date: 10/24/2022

      I have mailed the refund. It was mailed out when we got back from vacation on 10/17/2022 ck#****. I had not gotten the check before we left on 10/6/2022.

      I told the customer that it was mailed out, Customer has not called to tell me he has not received it. This is the first since we talked after getting back from vacation.

       

      I offered to credit his card, which I was told he had to cancel that card. He told me to just mail the check.

       

      I totally understand that he is frustrated, but it was put in the mail. If he would like, he can call me, and I will cancel the check and he can come by and pick it up.

       

      communication would have been nice.

       

      Thanks

      *****

      Customer Answer

      Date: 10/27/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.



      Regards,



      ******* ******
       






       

    Rent A Tent LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.