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Business Profile

Tent Rentals

Rent A Tent LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tent Rentals.

Complaints

This profile includes complaints for Rent A Tent LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rent A Tent LLC has 2 locations, listed below.

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    • Rent A Tent LLC

      14095 Charlotte St Palmyra, IN 47164

    • Rent A Tent LLC

      3601 Larkwood Ave Louisville, KY 40212-2340

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/24/2022

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company charged me twice. I discovered this while they were attempting to charge me a third time (all for the same product/rental. It was discussed and I was told they would issue me a refund check. I have called numerous times and they tell me the check is in the mail. I called early this week and they said they mailed it last week. I live five miles down the road. I still have not received my check. I feel that this was a lie. So i was doubled, almost triple charged, and I keep getting lied too

      Business Response

      Date: 10/24/2022

      I have mailed the refund. It was mailed out when we got back from vacation on 10/17/2022 ck#****. I had not gotten the check before we left on 10/6/2022.

      I told the customer that it was mailed out, Customer has not called to tell me he has not received it. This is the first since we talked after getting back from vacation.

       

      I offered to credit his card, which I was told he had to cancel that card. He told me to just mail the check.

       

      I totally understand that he is frustrated, but it was put in the mail. If he would like, he can call me, and I will cancel the check and he can come by and pick it up.

       

      communication would have been nice.

       

      Thanks

      *****

      Customer Answer

      Date: 10/27/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.



      Regards,



      ******* ******
       







       

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