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Business Profile

Health Products

Nutralife, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for the offered gummy product and it was delivered May 27th. I ordered utilizing the buyb2 get 2 free promotion so my order should have contained 4 packages, it only contained two. I emailed the company about this after verifying on their website that I, in fact, did order 4. I attached the same photos I sent here showing 60 count packages. The **** ********* has responded repeatedly stating that they were out of the 30 count so they sent 2 of the 60s. There is nothing on the website about a 30 count package, they only advertise for 60 count. This seems like bait and switch. If I am shown a package that says 60 gummies, why would I think that I am ordering a 30 gummy package?When I placed my order for the buy 2 get 2 free offer, as shown in the attached, it was advertised as 60 in each package and now ********* is repeating that they were out of the 30 count (I have attached the first email I received from her). There is nowhere on that website to see nor select a 30 count option.This "explanation" does not resolve the issue, the resoution is to complete my order for the remaining 2 packages of 60 gummies each and stop trying to deceive people.I personally know of one other person that this has happened to and she was given the same response, frankly I thi k EVERY person who ordered and was sent a shorted order should receive what they paid for instead of lies.

  • Initial Complaint

    Date:04/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have pulled a third payment from my account since I filed my complaint.  

Nutralife, LLC is NOT a BBB Accredited Business.

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