Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2022 we signed a contract for a new build, with an estimated cost of $475,000. During the build as funds were disappearing fast I was continually asking how are we doing on the budget? There was very little and sometimes no communication for weeks. His workers even ask me if I ever got an answer. Long story short at the near end of the build we were so far over budget we had to tell him we would finish it ourselves. After we put on gutters, finished paying for the **** system, had driveway done and ground work done we will be over $700,000. That is no way approximately $475,000. If I had communication with him and known this we would have fired him sooner. However we had an attorney with the *** look over papers and receipts and was told his math was not correct on figuring his percent, and he had added his builders margin on top of his own labor. She said that was not allowed. There is no way I can prove all these receipts did not go into our build, but I can prove $25,000 worth of miscalculations. The *** attorney referred me to Attorney *******************, she said we definitely were done wrong, I had a case that needed to be looked into but unfortunately she had a conflict of interest. She told me I should contact the Attorney generals office and the BBB. I have found out I am not the only one. There is even a couple that couldnt afford to keep the house after it was built and had to sell it. I have had people say I wish I had tried to do something so he wouldnt keep getting by with it, so I decided I would speak up and try. Any help will be appreciated.

  Business Response

  Date: 06/20/2023

  ******
  ****** & *******
   
    Attorneys at Law
  June
  19, 2023
  Theresa
  *****
  Accredited
  Business Dispute Resolution Specialist
  Better
  Business Bureau
  In
  Re:  Case ID ********:  ****** ******/ Riffey Enterprises LLC
  
  Dear
  Ms. *****:
   
    Our office has been retained by Riffey Enterprises LLC in regards to
  Case ID ******** and complaint filed by the customers against Riffey
  Enterprises LLC, and we present the following response to the customers'
  complaints/ concerns:
  1. 
  Budgeting:  The contract makes it clear that the customers are
  responsible for their own budgeting of their money.  A project
  estimate is just that, a good faith estimate of a project's costs.  Costs
  of material and services are subject to change as dictated by the market,
  particularly during a time of rising inflation.  Additionally, in regards
  to this specific project, several additional features, material upgrades, and
  design changes were implemented at the request of the customers.  The
  costs of which were disclosed to, and approved of, by the customers. 
  These changes, coupled with the increase in material costs resulted in an
  overall project cost that was higher than originally estimated.
  2. 
  Invoice Accounting:  The contract clearly and unequivocally states in
  section 6 "Payment" that there shall be a 15% builders' margin
  on all services and materials.  this applies regardless of
  whether the services were provided by a 3rd party subcontractor, the builder,or
  any other party.  If a service was provided in the construction of the
  home, it is subject to a 15% builder margin.  In review of an invoice
  referenced by the customers it appears that they customers have mistaken a 15%
  builders' margin for a 15% markup, which may account for some of the confusion.
  3. 
  Various Defamatory Statements:  Riffey Enterprises LLC has no knowledge of
  the other claim made by the customers about homes being sold due to
  construction costs or that other "people" have expressed
  dissatisfaction over their home building experience.  As the customers
  have failed to provide any details or evidence to support these anecdotal
  allegations, Riffey Enterprises LLC must conclude that they are merely
  malicious statements of a defamatory nature and reserves the right to take
  legal action against any party which makes, publicizes, or causes to be
  published such statements.  Furthermore, Riffey Enterprises LLC must
  insist that such statement that have been made/ published be retracted at once.
  Additionally,
  in reaching out to Mrs. ***, in order to verify the accuracy of the customer's
  claim, Mrs. *** stated unequivocally that she offered no legal advice or
  assessment of the customer's claims to them as she declined to represent
  them.  Furthermore, Mrs. *** stated her decline of the customers' case was
  not due to a conflict of interest.
  We
  hope that the above, may provide additional facts and clarity which may bring
  this complaint to a close.  At this time, Riffey Enterprises LLC considers
  this matter concluded and will not indulge in the adjustment of any invoices
  billed to the customers.
  Sincerely,
  
  ******
  *******
  Attorney
  a Law
  ****** ****** * ******* 

  Customer Answer

  Date: 06/23/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, I do feel the figuring was wrong but my husbands health is more important to me than the stress that any resolution could bring. 
  
  

  Regards,

  ******* And *******************