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Business Profile

Restaurants

McDonalds

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/6/2022 at 6:09pm I placed a mobile order for $37.71. I arrived to pick up the food soon after to find the store had closed early. I was not able to receive my order and the payment cleared through my bank. I have tried to resolve this through contacting the restaurant as well as writing corporate. I have not received a reply from the restaurant. Corporate wrote to my first request stating someone would contact me. After not being contacted I wrote back. They replied again that someone would contact me and no one has done that. I am unable to dispute the charge through my bank as it would cost as much as the charge to do so. I simply would like my money back that was charged and no product or service was received. Further I request that mobile orders have a simpler way to request refunds or mobile ordering be turned off if the store is closed to prevent this from happening again.

    Business Response

    Date: 09/27/2022

    sophospsmartbannerend

    This email is concerning the case id ********.  I sent the customer a refund and also gave her free meals. The customer seemed very happy with this solution. 

     

    ***************************

    General manager

    ********* McDonald's 

    Customer Answer

    Date: 09/27/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me.


    Regards,

    ***************************

McDonalds is NOT a BBB Accredited Business.

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