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Business Profile

Restaurants

Taco Bell

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/4/2022 at 4:49 I placed an order (Order Number ******) in the amount of $18.88 for 6 Cantina Crispy Chicken Tacos through the Taco Bell App, as well as a Mango Whip Freeze and Large Mountain Dew Baja Blast. Upon arrival at the store I was told to pull forward to receive my order. When I reached the window, the staff informed me that they no longer serve the Cantina Crispy Chicken Tacos. They also explained that I would have to go online to get a refund - which I did, and I have received no response. This is now the fifth incident where I have ordered food from this restaurant and not received any refund or correspondence on the issue. The Taco Bell app is constantly listing items that are no longer on the menu and they have made no attempt whatsoever to correct the issue after multiple complaints. At this point they have demonstrated false advertising, a failure to refund for orders that were not fulfilled, and a gross lack of competence when it comes to technology. I will never be returning to this restaurant and demand that the errors be corrected so that others will not have to deal with the same issues.

Taco Bell is NOT a BBB Accredited Business.

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