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Business Profile

Snacks

Ed’s Snack Shack

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Snacks.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Coming home from ******* stopped at a rest area and purchases $3 energy drink but was charged $10. I have left several messages requesting a $7 refund from ** but he wont return my call. I used a debit card.

    Business Response

    Date: 04/20/2023

    I have spoken to this customer several times and tried to explain to him that it is not coming from my end. There are signs on the machines explaining why this is happening. His bank is the one doing this but they will return the overage within a few days. I told him since his bank is doing this to him then the solution to the problem is to pay cash.  

    The sign on the machines state

    Attention debit cards ********************* will place a HOLD on your account greater than the amount to purchase one or multiple items in a single vend transaction. This HOLD amount will be updated to reflect the actual transaction amount with 24 - 72 hours depending on the policy of your bank. Your final charge amount will be only for items vended. Any question regarding your bank's policy on "account holds" should be directed to your bank"

    Thank you 

    Customer Answer

    Date: 04/20/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

    The business NEVER responded to me. Had he done so I never would have filed a complaint. Had he called me back to explain I wouldnt have submitted this. I only rejected to be able to state my case. Now after hearing this for the first time I have to accept the response. Who carries cash anymore? 

    Regards,

    *********************

Ed’s Snack Shack is NOT a BBB Accredited Business.

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