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Business Profile

Real Estate Rentals

Estates at Eagles Point

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a renter on the The Estates of Eagles Pointe property which is owned by the ************************************. On the 28th of March 2025 I opened a work order saying sewage is backing into my tub and it needs to be looked at. It was nearly four days before we heard from anyone on the issue, they kept on saying we will send someone to fix it. They did send someone but it didn't work. Kept calling the main office number kept getting the same run around saying someone is coming. It was not until the 4th of April until a maintenance team showed they cleared the toilet problem but not the tub issue, they came back and dug a hole in the front yard and left as of Monday 7 April 2025, no one has showed up to fix the issue, me and my fiancee have not abled to shower properly.

  • Initial Complaint

    Date:02/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September of 2021 we signed a lease to live in a rental property at Eagles pointe in **** In. A few months after moving in my husband and I experienced a pest problem (roaches) with no resolution! I called and complained several times but remained infested. I had an issue with the garage door cables snapping and was never fixed. I complained about mold in the bathroom due to not having a vent so one was installed improperly and mold remained an issue. When we washed our clothes the dishwasher leaked all over the floor which we called about but never fixed. Finally in November of 2022 we paid to break our lease. We were scheduled to move out by January 1st 2023. Just days before a pipe busted in our unit and flooded the entire place. Since there were several unit affected the property management insurance was supposed to cover costs, since I was a tenant and did not own the place. I asked several times for our deposit back and an itemized list of what was being charged. The management of this property has informed me that since I did not release my utilities to them I am now responsible for damages from the storm. I have not received a copy of the itemized list and costs, which is illegal. Upon vacating the unit there were dead roaches all over.

Estates at Eagles Point is NOT a BBB Accredited Business.

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