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Business Profile

RV Equipment

4ZS RVS INC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A few months ago we were interested in an Rv online and we were told we had to put $1000.00 down to hold it until we got there. We were not sure we wanted it but wanted to look at it. When we got there it was not something we were the slightest interested in as we would be trading in our brand new camper for a driveable one. They would not refund our $1000.00 we were furious!!! We want our money back also we did not sign anything

    Business Response

    Date: 01/12/2024

    When the customer called about purchasing a motorhome he was told on the phone that we cannot hold any units for customers without a NON-REFUNDABLE $1000 deposit. The customer wanted additional pictures of the unit, and a bill of sale sent to him which was done. He then left the $1000 NON-REFUNDABLE deposit. When the customer came to our shop to look at the unit, do the walk through and sign paperwork, he decided he did not want to purchase it. We again told him the deposit was NON-REFUNDABLE, however, we would allow him to transfer it to another unit which would then go towards the purchase price. He checked out our inventory, and inquired about a deal on a 5th wheel, to see what he would owe after his trade in. When we contacted the customer later that day to discuss the amount for the 5th wheel with trade, he did not reply for 2 days. Then he said he wanted his deposit back. 

    Customer Answer

    Date: 01/13/2024

     I am rejecting this response because:

    This is bad business how can you keep ***** dollars for getting absolutely nothing. We did not sign any paperwork or agree to buy the ** once we saw it it was in terrible condition and we had a unit that was new and used a few times! We just want our money back

    Business Response

    Date: 01/16/2024

    I have attached a picture of our office door where it is also posted that ALL DEPOSITS ARE NON-REFUNDABLE. The customer is correct that he did not purchase the motorhome, but he did leave a NON-REFUNDABLE deposit on the phone so that we would hold it for him. The purpose of the deposit is to not sell the unit to someone else. This is our policy for every deposit. If we took deposits but then refunded them per the customer's discretion, we could potentially lose out on a sale to other customers in the meantime. Whether the customer agrees this is good or bad business does not affect our policy. 

4ZS RVS INC is BBB Accredited.

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