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Business Profile

Fitness Center

Planet Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my membership and my daughter's in person on January 26th, but I have still been getting charged.

    Customer Answer

    Date: 03/21/2025

    The manager of this business called and told me my membership was canceled and I would be getting refunds. They never sent the refunds, and now have charged me again! I need refunds on that now too. 

    Customer Answer

    Date: 03/21/2025

    They now owe me refunds in the amount of $159.98

  • Initial Complaint

    Date:11/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved in June 2024. I have made multiple attempts to transfer my membership to the Planet Fitness in ***********, ** and they were ignored. I then reached out several times to cancel the membership entirely, starting in September of 2024. Those have also been ignored and charges continued to be applied to my account despite my requests to cancel my membership. I have not been to the Planet Fitness in ********** since June 2024. Absolutely ridiculous you can sign up for a membership in no time but getting rid of one is next to impossible.

  • Initial Complaint

    Date:09/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Plainfield Planet Fitness is shutting down the tanning on 09/19 for the next month for a remodel that doesn't include the tanning facilities. Even if it did include that area in the remodel, the smart thing to do would be to shut down a couple at a time so you don't **** off a bunch of customers like you are about to do on 09/19. If I cannot use the Black Card amenities I either need refunded the difference in amount, or waive any cancellation fees so I can go to the new MEI ********************** location down the street.

    Business Response

    Date: 10/07/2022

    *************************** entered an agreement with Planet Fitness ***** Group when he signed up for a membership in 2014. 


    Within the agreement it states:
    1. Planet Fitness reserves the right at any time to delete, discontinue, repair or replace the equipment without any effect on this agreement. Planet Fitness also reserves the right to make changes to the type or quantity of equipment or services offered and to alter the hours of operation in Planet Fitness discretion.
    2. Planet Fitness regularly closes on a temporary basis its facilities (or portions of its facilities) for maintenance, selected holidays, etc. and such temporary closures will have no effect on this agreement so long as such temporary closures are reasonable.


    The remodel ***** is speaking of does include the tanning portion of our Black Card Spa. Since his complaint I have spoken with him and waived his membership dues for 10/17/22 & 11/17/22. He was understanding and the issue has been resolved. 

Planet Fitness is NOT a BBB Accredited Business.

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